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Loughborough Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.81 (124 reviews)

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4.80

Based on 124 reviews, last reviewed 24th Jan 2026

140% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

88%

2 star

Latest highest rating:

5

Very smooth from start to finish, very happy to be y... Very smooth from start to finish, very happy to be your customer! Reviewed on: 24th January 2026

Latest lowest rating:

1

Terrible service Application started in Aug25 as existing customer and will still not be complete by Dec25. Constantly have to chase updates and progress. Extremely po... Read more Reviewed on: 27th November 2025

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About this product

Loughborough Building Society mortgage reviews can help you to find out what other Smart Money People have to say about what could be your biggest ever financial purchase. Smart Money People was established in 2014 to help provide an independent source of Loughborough Building Society mortgage reviews. You write your mortgage reviews here to help other people find the best mortgage providers. Together, we can make financial services work better for everyone.

Loughborough Building Society Mortgages reviews (124)

Review of the Loughborough Building Society, Mortgages:

Good Service

Very Quick, surprisingly, kept informed throughout the process, Rate a bit high, but relevant to my circumstances Reviewed on: 29th April 2025

Reply from Loughborough Building Society Thanks for sharing your experience with us Helen, so glad that we could help! Response date: 30th April 2025

Terrible service

Application started in Aug25 as existing customer and will still not be complete by Dec25. Constantly have to chase updates and progress. Extremely poor comms and customer service overall. Reviewed on: 27th November 2025

Reply from Loughborough Building Society Thank you for sharing your feedback. We’re genuinely sorry that your experience fell short of what you expected. We understand how stressful delays can be, and we appreciate the patience you’ve shown . Your application has now moved forward, and an offer has been issued. If you’d like to talk anything through our team is always happy to help. Response date: 27th November 2025

Prompt helpful and informative service throughout th...

Prompt helpful and informative service throughout the process Reviewed on: 26th November 2025

Reply from Loughborough Building Society Thank you for your kind feedback Paul! We’re delighted to hear you found our service prompt, helpful, and informative throughout the process. Response date: 27th November 2025

brilliant service

Great service and value very helpful Reviewed on: 6th November 2025

Reply from Loughborough Building Society Thanks so much for your lovely feedback Ian, we're thrilled you found our service helpful and great value! Response date: 7th November 2025

Seamless and fast product switch

Switching to a new product took up no more than 5 mins of my time. Placed a callback request through the website and received a call within an hour. Paperwork was sent immediately and when I returned it the switch happened in less than an hour. Shockingly efficient service - would highly recommend. Reviewed on: 30th October 2025

Reply from Loughborough Building Society Thank you for the kind words Karen — we’re so pleased to hear the switch was quick and seamless, and that the service exceeded your expectations! Response date: 3rd November 2025

Loughborough a building society worth considering.

A rare case of( A) being able to contact some in person (B) staff that are competent, friendly and patient-As an ex stockbroker I am impressed. Reviewed on: 3rd October 2025

Excellent service, genuine, friendly Rob @ Loughborough

Excellent service, genuine, friendly and discussed everything in an easy way yo understand. Rob Johnson Reviewed on: 1st October 2025

Reply from Loughborough Building Society Thanks for sharing your experience with us Will, so glad that we could help! Response date: 3rd October 2025

LBS via a mrtgage broker.

Most of our dealings with LBS were via a mrtgage broker Without them our project would not be happening. Reviewed on: 18th August 2025

Amazing service

Amazing service, came back to me within 24 hours from calling with an answer to my question. Reviewed on: 11th August 2025

Reply from Loughborough Building Society Thanks for sharing your experience with us Lucy, so glad that we could help! Response date: 12th August 2025

Really quick response and turnaround with a mortgage...

Really quick response and turnaround with a mortgage offer Reviewed on: 11th August 2025

Reply from Loughborough Building Society Thanks for sharing your experience with us Gemma, so glad that we could help! Response date: 12th August 2025

Really happy with the service super fast!

Really happy with the service super fast! Reviewed on: 5th August 2025

Reply from Loughborough Building Society Thanks for sharing your experience with us Nilgun, so glad that we could help! Response date: 6th August 2025

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