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Loughborough Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.81 (94 reviews)

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4.81

Based on 94 reviews, last reviewed 17th Jun 2025

39% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

87%

2 star

Latest highest rating:

5

My grateful thanks for Louise's courtesy call... My grateful thanks for Louise's courtesy call earlier in which she reviewed the mortgage offers and invited feedback. She was knowledgeable, friendly ... Read more Reviewed on: 17th June 2025

Latest lowest rating:

1

Very slow at processing documents and no communicati... Very slow at processing documents and no communication or customer service Reviewed on: 6th December 2024

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About this product

Loughborough Building Society Mortgages reviews (94)

Review of the Loughborough Building Society, Mortgages:

Rob my advisor was amazing throughout the process an...

Rob my advisor was amazing throughout the process and everyone who handled my case was very empathetic. Reviewed on: 18th November 2024

Reply from Loughborough Building Society Thanks for sharing your experience with us, so glad that we could help! Response date: 19th November 2024

Top Morgage provider

Very pleased with the level of service, super efficient with good customer service. Reviewed on: 26th February 2025

Reply from Loughborough Building Society Thanks for sharing your experience with us Hazza, so glad that we could help! Response date: 26th February 2025

Excellent Staff, Very Quick and Efficient, Ellie dea...

Excellent Staff, Very Quick and Efficient, Ellie dealt with our product change so professional and made the whole process easy and un-stressful Reviewed on: 11th February 2025

Reply from Loughborough Building Society Thanks for sharing your experience with us Ian, so glad that we could help! Response date: 17th February 2025

Staff are always very pleasant

Staff are always very pleasant and helpful and always do what they say they will do promptly Reviewed on: 10th February 2025

Reply from Loughborough Building Society Thanks for sharing your experience with us John, so glad that we could help! Response date: 11th February 2025

Best mortgage process ever - so swift and efficient.

Best mortgage process ever - so swift and efficient. Reviewed on: 7th February 2025

Reply from Loughborough Building Society Thanks for sharing your experience with us Gaynor, so glad that we could help! Response date: 7th February 2025

Reasonable and understanding team

Reasonable and understanding team Reviewed on: 7th February 2025

Reply from Loughborough Building Society Thanks for sharing your experience with us Olyvia, so glad that we could help! Response date: 7th February 2025

Overall an okay experience but it did take a long ti...

Overall an okay experience but it did take a long time to review documents and respond to questions Reviewed on: 6th February 2025

Lady was great on the phone very helpful and knew he...

Lady was great on the phone very helpful and knew her stuff Reviewed on: 5th February 2025

Reply from Loughborough Building Society Thanks for sharing your experience with us Annette, so glad that we could help! Response date: 6th February 2025

I've been with the LBS for over 3 years now and they...

I've been with the LBS for over 3 years now and they've always provided an excellent service by being informative, swift and concise. It's also refreshing to deal with an organisation that doesn't offshore any of it's services or use chat functions as it means you speak to real people who know exactly what they're talking about as they're the ones actually dealing with your product. I've just completed my mortgage paperwork to continue my relationship with them for another 3 years as whilst their rates are slightly higher than other banks/building society, the excellent customer I receive is far more important to me and outweighs the negligible cost saving I would benefit from by moving elsewhere. Reviewed on: 5th February 2025

Mortgage adviser Ellie was very polite and helpful i...

Mortgage adviser Ellie was very polite and helpful in dealing with query Reviewed on: 3rd February 2025

Reply from Loughborough Building Society Thanks for sharing your experience with us Hasmuhk, so glad that we could help! Response date: 4th February 2025

Excellent service & communication from staff throu...

Excellent service and communication from staff throughout the process. They made the process very easy and straightforward. The mortgage offer was very competitive and met my needs completely. Reviewed on: 2nd February 2025

Reply from Loughborough Building Society Thanks for sharing your experience with us Andy, so glad that we could help! Response date: 3rd February 2025

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