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Loughborough Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.82 (76 reviews)

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4.81

Based on 76 reviews, last reviewed 25th Apr 2025

57% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

88%

2 star

Latest highest rating:

5

It was very straight forward no hassle It was very straight forward no hassle Reviewed on: 25th April 2025

Latest lowest rating:

1

Very slow at processing documents and no communicati... Very slow at processing documents and no communication or customer service Reviewed on: 6th December 2024

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About this product

Loughborough Building Society mortgage reviews can help you to find out what other Smart Money People have to say about what could be your biggest ever financial purchase. Smart Money People was established in 2014 to help provide an independent source of Loughborough Building Society mortgage reviews. You write your mortgage reviews here to help other people find the best mortgage providers. Together, we can make financial services work better for everyone.

Loughborough Building Society Mortgages reviews (76)

Review of the Loughborough Building Society, Mortgages:

Good value and friendly

felt the process could be faster as I had to meet a deadline. would like more human contact. Reviewed on: 10th September 2024

Reply from Loughborough Building Society Thank you for your feedback George, it’s much appreciated and will be used to guide our development in the future. Response date: 12th September 2024

I was concerned about renewing my mortgage as this w...

I was concerned about renewing my mortgage as this was my first time - however I got the renewal offer signed it and emailed it back within 30 mins it was approved - the offer was really good - a weight off my mind! Reviewed on: 31st August 2024

Reply from Loughborough Building Society Thanks for sharing your experience with us Jonnie, so glad that we could help! Response date: 2nd September 2024

Speed of remortgage offer and acceptance

Received our remortgage offer following our discounted term ending. Offered a really good deal, signed the paperwork emailed back and half about later received confirmation all done and dusted. Amazing service Reviewed on: 31st August 2024

Reply from Loughborough Building Society Thanks for sharing your experience with us Mark, so glad that we could help! Response date: 2nd September 2024

All good with the Building Society

All good with the Building Society, our solicitors were poor communicators but the Building Society and our financial advisors were very goof Reviewed on: 15th August 2024

Reply from Loughborough Building Society Thank you, so glad that we could help! Response date: 16th August 2024

Excellent service quick and keep you updated ,

Excellent service quick and keep you updated , Reviewed on: 9th August 2024

Reply from Loughborough Building Society Thanks for sharing your experience with us Lynn, so glad that we could help! Response date: 9th August 2024

It was very fast and smooth, had no hiccups and extr...

It was very fast and smooth, had no hiccups and extremely informative ! I’m happy Reviewed on: 22nd July 2024

Reply from Loughborough Building Society Thanks for sharing your experience with us Jake, so glad that we could help! Response date: 22nd July 2024

Excellent Customer Service

Everyone we have spoken to regarding our Family buy-to-let mortgage has been really helpful, and the level of customer service has been excellent. Reviewed on: 19th July 2024

Reply from Loughborough Building Society Thanks for sharing your experience with us Charlotte, so glad that we could help! Response date: 19th July 2024

Initial Mortgage Enquiry

When initially enquiring about mortgages with the Building Society, I found that some responses could have been quicker. This however, was made up by the great customer service which I received from the mortgage advisor (Rob). He was extremely helpful throughout my application, fast to respond and went over and above to ensure that I was satisfied with everything. I would highly recommend the service which they provide. Reviewed on: 15th July 2024

Reply from Loughborough Building Society Thanks for sharing your experience with us, so glad that we could help! Response date: 16th July 2024

The Loughborough Building Society reviews applicatio...

The Loughborough Building Society reviews applications quickly and securely, ensuring a hassle-free process. We use advanced technology to streamline document submission and verification, safeguarding your information with top-tier security protocols. This allows for efficient and accurate assessments, speeding up approval times. Reviewed on: 12th July 2024

Reply from Loughborough Building Society Thanks for sharing your experience with us Ashok, so glad that we could help! Response date: 15th July 2024

Excellent

Excellent - when precented the with proposition they turned it around very quickly Reviewed on: 30th June 2024

Reply from Loughborough Building Society Thank you, so glad that we could help! Response date: 1st July 2024

Rob has been outstanding - excellent service

Rob has been outstanding - excellent service and very relatable Reviewed on: 19th June 2024

Reply from Loughborough Building Society Thanks for sharing your experience with us Leigh, so glad that we could help! Response date: 25th June 2024

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