Write a review

Loughborough Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.81 (94 reviews)

View other Loughborough Building Society products

4.81

Based on 94 reviews, last reviewed 17th Jun 2025

39% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

87%

2 star

Latest highest rating:

5

My grateful thanks for Louise's courtesy call... My grateful thanks for Louise's courtesy call earlier in which she reviewed the mortgage offers and invited feedback. She was knowledgeable, friendly ... Read more Reviewed on: 17th June 2025

Latest lowest rating:

1

Very slow at processing documents and no communicati... Very slow at processing documents and no communication or customer service Reviewed on: 6th December 2024

Visit provider site Read all reviews See your review

About this product

Loughborough Building Society Mortgages reviews (94)

Review of the Loughborough Building Society, Mortgages:

Loughborough Building society - The Lenders choice.

Easy to deal with and very helpful on the phone. Reviewed on: 3rd April 2025

Reply from Loughborough Building Society Thanks for sharing your experience with us Lee, so glad that we could help! Response date: 4th April 2025

I had a good experience.

I had a good experience.I received prompt attention to all matters and given fair and proper responses.I found the team helpful and constructive Reviewed on: 31st May 2024

Reply from Loughborough Building Society Thanks for sharing your experience with us, so glad that we could help! Response date: 3rd June 2024

Great service from Rob when moving our mortgage over.

Great service from Rob when moving our mortgage over. Thorough, comprehensive and Rob genuinely listened to our needs and circumstances before giving advice, not just a tick box exercise. Great start! Reviewed on: 21st May 2024

Reply from Loughborough Building Society Thanks for sharing your experience with us Billy, so glad that we could help! Response date: 22nd May 2024

I asked to update my direct details and you sent me...

I asked to update my direct details and you sent me a form the day after Reviewed on: 13th May 2024

Reply from Loughborough Building Society Thanks for sharing your experience with us, so glad that we could help! Response date: 14th May 2024

Very clear and thorough process.

Very clear and thorough process. A caring approach and superb customer service Reviewed on: 3rd May 2024

Reply from Loughborough Building Society Thanks for sharing your experience with us Samantha, so glad that we could help! Response date: 7th May 2024

Very responsive to all issues.

Very responsive to all issues. Still awaiting some feedback Reviewed on: 30th April 2024

Mortgage application

Met twice virtually with Rob our mortgage advisor who was friendly, patient and explained the process clearly and the options available to us. He concluded recommending the mortgage that met our goals most. A really painless process and gave us the outcome we wanted. Reviewed on: 30th April 2024

Reply from Loughborough Building Society Thanks for sharing your feedback with us Neil, we're so pleased to hear your positive experience with The Loughborough. Response date: 30th April 2024

Super Helpful

Super Helpful, dealt with the process (and problems) quickly and without fuss Reviewed on: 25th April 2024

Reply from Loughborough Building Society Thanks for sharing your experience with us Dave, so glad that we could help! Response date: 26th April 2024

Experience has been very good from the start.

Experience has been very good from the start. Always quick to get through on the phone and very helpful. Reviewed on: 19th April 2024

Reply from Loughborough Building Society Thanks for sharing your experience with us Jade, so glad that we could help! Response date: 19th April 2024

Very helpful, explaining options unknown to us but v...

Very helpful, explaining options unknown to us but very applicable. Not rushing us and making sure we took our time deciding Reviewed on: 10th April 2024

Reply from Loughborough Building Society Thanks Geoffrey for sharing your experience with us, so glad that we could help! Response date: 10th April 2024

everything worked out with little hassle

everything worked out with little hassle Reviewed on: 8th April 2024

Reply from Loughborough Building Society Thank you Isabella, so glad that we could help. Response date: 9th April 2024

Do you have a different Loughborough Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Mortgages
from Leeds Building Society 3.80 from 31 reviews
Mortgages
from Virgin Money 3.20 from 91 reviews
Fixed Rate Mortgage
from RBS 3.71 from 11 reviews

Want to see more from Loughborough Building Society?

Savings
from Loughborough Building Society 4.94 from 327 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub