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LV (Liverpool Victoria): Car Insurance reviews

Name: Car Insurance
Rating: 4.22 (313 reviews)

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4.14

Based on 313 reviews, last reviewed 15th Oct 2024

70% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

68%

14%

Latest highest rating:

5

Quick and easy to arrange and very competitive price Quick and easy to arrange and very competitive price Reviewed on: 15th October 2024

Latest lowest rating:

2

When it comes to renewal, they always quote us a hig... When it comes to renewal, they always quote us a higher amount. But when I go through comparing website, the same company gives a very much lower quot... Read more Reviewed on: 23rd August 2024

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About this product

LV= are the chosen car insurer for over one million UK drivers.

LV= offer a range of cover options from third party only through to fully comprehensive. They also have policies for electric cars and multi-car cover.

LV= car insurance reviews help you find out what it’s like to be a customer. If you’ve used LV= before, you can also leave a review and share your experience.

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LV (Liverpool Victoria) Car Insurance reviews (313)

Failure to communicate

My car was hit by a woman driver emerging from a side road. The damage to the car was extensive and it was subsequently written off, even though it was a hybrid and only one year old. Initially LV were impressive, and on the same morning as the accident, arranged for recovery to a bodyshop for assessment, and a hire car for later that afternoon. Since then..? I only fond out what is happening/has happened by what action I am taking. E-mails are not replied to, promised call-backs are not made, and the one occasion when I finally managed to get hold of a human being who had some information, it was to inform me of the write-off, and a severely sub-standard offer to settle, which was rejected. To add insult to injury the bodyshop told me minutes ago that another company had already collected my car (yesterday) "for salvage purposes". So, initially LV were heading towards a '5' star review, whereas now they are clearly a '1' star. Very, very disappointing from one of the 'better' recommended insurers in the UK. They need to do MUCH better than this. Reviewed on: 28th December 2022

Waste of time and money

Sell you a policy and extras for it then don't honour them. They've got you're money so they don't care. Absolute **** show of a company run by ***** **** *******. Reviewed on: 25th November 2022

Still waiting

Following an accident that wasn’t my fault Liverpool Victoria had my car assessed by one of there recommended repairer’s..5 weeks later nothing had happened. The garage hadn’t even ordered parts.I complained and was sent to a second repair garage 12 miles from my home who could not start work on my car for another3 weeks. They picked up the car and have had it for 4 weeks and it’s still not repaired. From reporting the accident to Liverpool Victoria to the present it’s been 12 weeks of being messed about and my car is still being repaired in a garage 12 miles from my home. I will never use Liverpool Victoria again for any insurance cover and would never recommend them to anyone. Reviewed on: 5th November 2022

Prompt Service

Reported accident, non fault, and was given an immediate referal to a local garage. The LV claims department told me who is dealing with my claim for future reference. Could not have been easier. Reviewed on: 21st October 2022

Make a car claim and no one pick up calls for more than two hours

I want to make a claim on Saturday, will you believe that I keep calling the number and more than 2 hours, still no one picks up the call. What a terrible experience with LV car insurance. Please avoid. Reviewed on: 8th October 2022

Simple claim policy

Very competitive with a verified simple claims policy, hassle free when I bumped my car and had to go through repair process. Reviewed on: 28th September 2022

Great product Great Price

Great customer service friendly and helpful. Reviewed on: 27th September 2022

Five year run

Had a five year stint with LV and was greatly priced each year Reviewed on: 26th September 2022

Cheap because their repair service is horrendous - steer clear of these shysters

I was a happy customer with LV for years until I needed to claim when my car was hit by another driver. A small accident and the fault of the other driver. I was initially told it would take 2 days of work to repair. Sadly LV use a failing repair service called Artis. It is now more than 3 months after the accident and I still don’t have the repair done. They have had the car for over 5 weeks of that time, I have had countless conversations, every excuse under the sun (lack of staff, repairs went wrong, no parts ordered, wrong parts ordered, holidays, can’t find the wheel locking nut (on a very common car - no one thought to check the manual in the glove compartment!), accident outside workshop, ….). You could not make it up. My estimated completion date has now moved 9 times! Promised again for Monday but I’ll believe it if I (ever) see it. LV turned out to be a very expensive choice of insurer given all the cost incurred by not having a car for so long! Avoid!!!! Reviewed on: 23rd September 2022

Quick and efficient

Even though I was changing to another provider ,only for economical reasons , they took their time to explain how things would proceed and refund was carried out swiftly. Reviewed on: 16th September 2022

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