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LV (Liverpool Victoria): Home insurance reviews

Name: Home insurance
Rating: 3.64 (141 reviews)

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3.52

Based on 141 reviews, last reviewed 19th Sep 2025

100% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

50%

20%

27%

Latest highest rating:

5

Buildings and Contents Insurance Signup I have recently taken out a Buildings and Contents Insurance policy. The online quotation experience was straightforward and there were a decent numbe... Read more Reviewed on: 19th September 2025

Latest lowest rating:

1

Avoid this insurance company like the plague Call handlers are are no help. the loss adjuster are no help you can’t get hold of them they are always on holiday or sick. And the company that is as... Read more Reviewed on: 16th September 2025

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About this product

LV= offer three levels of home insurance cover: Essentials, Home and Home Plus.

Essentials is the most basic cover. LV= Home and Home Plus have additional cover with some optional extras included as standard including accidental damage and locks and keys replacement. You can get a quote for LV= home insurance online.

LV= home insurance reviews help you find out what it’s really like to be a customer. If you’ve used LV= before, you can also leave a review and share your experience.

LV (Liverpool Victoria) Home insurance reviews (141)

Review of the LV (Liverpool Victoria), Home insurance:

Terrible Communication

I initially went with LV because it had good reviews and a reasonable quote. Unfortunately I had water leak, the first call I had was really good and positive. I was put in contact with a Company LV use to carry out repairs. They came around and did a detailed inspection and could not pin point the exact problem. Now that was on around 15 October 2020, They took sample out of my wall and left. Fast foreword until 19 Nov 2020, I have tried and tried to get them to let know what was happening, assured a phone call back nothing. I managed to get hold of someone who was helpful and he explained there was a letter in the post. I got him to Email me the letter and to my astonishment I have basically be accused of fraud. I had a leak nearly 3 years ago and now they want me to produce receipts and quotes for the work that was carried out. I wrote back explaining that I have not got any but told them to look at the last time I had a leak it was different part of the house. I am now waiting for a reply but the way they have been so far with communication I doubt that I will hear back. It looks like I will have to go to the Ombudsman. I have never in all my years been so angry, i have been left with an unusable bathroom and bedroom. Reviewed on: 19th November 2020

Buildings and Contents Insurance Signup

I have recently taken out a Buildings and Contents Insurance policy. The online quotation experience was straightforward and there were a decent number of supplementary elements that the purchaser could elect to customise their personal insurance package with if so desired/required. Reviewed on: 19th September 2025

Avoid this insurance company like the plague

Call handlers are are no help. the loss adjuster are no help you can’t get hold of them they are always on holiday or sick. And the company that is assigned to dealing with putting your home back together are third class builders. Clueless Reviewed on: 16th September 2025

Extremely poor and uncaring experience.

Having hd my phone stolen , LV doubled the premium after I paid a £200 excess.They were very unhelpful and refused to be swayed. This happened when the policy was due to be renewed only 10 days later, we questioned if this would occur and were told it would definitely not...then it did. Oh and while they deliberated the policy expired and we were not covered..but they didn't mention that !! Reviewed on: 11th September 2025

Brilliant home insurance and helpful team!

Brilliant home insurance and helpful team! Easy to contact by phone and some information available on my online account too. Reviewed on: 7th September 2025

From 5 companies LV Offered not the cheapest but the...

From 5 companies LV Offered not the cheapest but the best cover Reviewed on: 7th September 2025

Easy to get a quote and price was reasonably competi...

Easy to get a quote and price was reasonably competitive. I chose this product as their user interface is simple to use and they process changes quickly. Reviewed on: 5th September 2025

Happy customer here!

Happy customer here! Competitive renewal charges and high levels of customer service. Reviewed on: 4th September 2025

Right level of insurance

No-one likes it when your renewal quote arrives much higher than expected. After shopping around l decided to buy my home insurance from LV even though their quote was not the cheapest but offered me the right cover level at a reasonable price. The whole online process was easy and straightforward. Reviewed on: 10th October 2024

Always happy with LV.

Always happy with LV. Their renewal quotes can always be improved with just a quick phone call. Reviewed on: 10th October 2024

LV are 100% dependable

My house & Contents have been insured with LV for many years. In that time there have only been 2 occasions when I needed to make a claim. In both cases, an assessor came out quickly and the claims were settled fairly without any quibbling or fuss. What more could you want. Reviewed on: 4th September 2024

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