Write a review

Go to business site

Mansfield Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.57 (421 reviews)

View other Mansfield Building Society products

4.59

Based on 421 reviews, last reviewed 29th Jan 2026

27% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

72%

19%

Latest highest rating:

4

Self Build Mortgage Helpful for my self build mortgage, easy stage releases and good communication throughout. Reviewed on: 29th January 2026

Latest lowest rating:

2

Changed their rate just before completion! Provided an initial rate that was good, which is why I picked Mansfield. They decided to bump the rate a few points just before completion making it n... Read more Reviewed on: 14th October 2025

Visit provider site Read all reviews See your review

About this product

Mansfield Building Society work with Mortgage 1st who provide advice on mortgages from across the mortgage market.

New customers can’t apply directly for a mortgage with Mansfield Building Society. If you’re an existing borrower, you can still contact Mansfield Building Society directly to discuss your mortgage.

Mansfield Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Mansfield Building Society before, you can also leave a review and share your experience.

Mansfield Building Society Mortgages reviews (421)

Review of the Mansfield Building Society, Mortgages:

Disorganised

One thing was asked for then another when everything could have been done at the same time. Very long winded asked more questions than any other company. Which had nothing to do with anything. Reviewed on: 24th April 2020

Reply from Mansfield Building Society Thanks for your feedback, we’re sorry to hear about your experience. Please contact us on [email protected] or 01623 676340 to discuss and we’ll investigate this for you. Response date: 27th April 2020

Been a customer since 2018 and have never had an issue.

Been a customer since 2018 and have never had an issue. Very straightforward service with friendly, insightful staff. Reviewed on: 11th June 2025

Professional

Every touch point I have with Meg Fisher is exceptional, professional yet friendly. Timely and attentive, couldn't ask for more. Reviewed on: 2nd June 2025

mortgage clearance

I do not have an awful lot to say but the customer service when I have needed to call has been excellent Reviewed on: 30th May 2025

Excellent service and rates, they truly care!

We struggled to find a mortgage as we had a unique situation but Mansfield helped us and gave us a good rate. The communication has always been excellent and they have always been very helpful whenever we have needed to contact them Reviewed on: 27th May 2025

Very compassionate when I've been experiencing finan...

Very compassionate when I've been experiencing financial difficulties Reviewed on: 23rd May 2025

great customer service

I've just closed my mortgage with them after 7 years, moving to a better rate. Only moving on the advise of my mortgage broker to get the best deal. Customer service is normally always top tier, and it being a smaller business sometimes you speak with the same people, which can be a nice touch. One great experience i had, was trying to understand my redemption statement, i spoke to a lovely lady who was very patience and took the time to help me understand. Only negative it that sometimes no one answers the phone, its rings and then cuts off in the end, but i guess that the downside of being a smaller business. It would be good it they had an online account or quick queries or to check details like loan amount, when it expires etc. Reviewed on: 23rd May 2025

A seamless experience.

A seamless experience. From start to finish the entire process was immaculate. Reviewed on: 16th May 2025

Excellent customer service, friendly staff, prompt t...

Excellent customer service, friendly staff, prompt to answer the phone and resolve your query. Highly recommend all staff consistently professional, respectful and care Reviewed on: 15th May 2025

Very good service everyone is so happy to help

Very good service everyone is so happy to help Reviewed on: 10th May 2025

Great experience - would recommend

Knowledgeable and friendly staff, always able to get the answer over the phone, with little to no wait times. Reviewed on: 10th May 2025

Alternative products

Mortgages
from Kent Reliance 1.35 from 29 reviews
Tracker Rate Mortgage
from Newcastle Building Society 4.00 from 1 reviews
Fixed Rate Mortgage
from RBS 3.71 from 11 reviews

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub