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Mansfield Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.56 (332 reviews)

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4.63

Based on 332 reviews, last reviewed 16th Jun 2025

28% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

73%

19%

Latest highest rating:

4

Well done Mansfield BS thoroughly satisfied from enquiry stage through whole process Reviewed on: 16th June 2025

Latest lowest rating:

1

No App, cant get through! No App, very challening to keep track of your finances. Alao difficult to get through to speak to a person for basic account info.I chose Mansfield ba... Read more Reviewed on: 28th December 2024

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About this product

Mansfield Building Society Mortgages reviews (332)

Review of the Mansfield Building Society, Mortgages:

mortgage clearance

I do not have an awful lot to say but the customer service when I have needed to call has been excellent Reviewed on: 30th May 2025

Always been very helpful throughout the term of my m...

Always been very helpful throughout the term of my mortgage contract with them. With mortgage breaks in Covid, phone calls and in person contact any of the team are always happy to help and sort any problem that you may have. Reviewed on: 31st March 2025

Their communication is prompt, easy to understand an...

Their communication is prompt, easy to understand and very helpful. Reviewed on: 31st March 2025

Interest rates uncompetitive

Interest rates are very uncompetitive as that’s a big reason for redeeming our mortgage soon Reviewed on: 31st March 2025

Always easy to access telephone service no AI or stu...

Always easy to access telephone service no AI or stupid chat bots Reviewed on: 31st March 2025

Really great service throughout

Really great service through the application phase and then closing. Exceptionally helpful and friendly customer service throughout, no questions were ever too obvious or too small to have an answer. I’d often submit an email question and then be called back to give me a really detailed, explanatory answer. Would have liked to have had an online account to be able to keep an eye on things, but customer service always answered any queries we had anyway. Reviewed on: 26th March 2025

Always had a great experience when needed to speak t...

Always had a great experience when needed to speak to somebody Reviewed on: 24th March 2025

Good company to work with.

Always pleasant and responsive staff. Competitive rates and hassle free. I have been a mortgage holder since 2019 with them Reviewed on: 23rd March 2025

Changed to require a revaluation when it was a remor...

Changed to require a revaluation when it was a remortgage, very delayed, stuck on an interim rate for longer than required, eventually after I contacted directly we seemed to speed it up Reviewed on: 6th March 2025

Great service

Great service, no issues. Good communication Reviewed on: 5th March 2025

Overall good customer service, unfortunately, the ra...

Overall good customer service, unfortunately, the rate offered at renewal was way to high compared to the one i moved too Reviewed on: 4th March 2025

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