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Mansfield Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.57 (396 reviews)

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4.60

Based on 396 reviews, last reviewed 6th Jan 2026

14% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

72%

19%

Latest highest rating:

5

Great company and staff are very helpful Great company and staff are very helpful Reviewed on: 23rd December 2025

Latest lowest rating:

2

Changed their rate just before completion! Provided an initial rate that was good, which is why I picked Mansfield. They decided to bump the rate a few points just before completion making it n... Read more Reviewed on: 14th October 2025

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About this product

Mansfield Building Society work with Mortgage 1st who provide advice on mortgages from across the mortgage market.

New customers can’t apply directly for a mortgage with Mansfield Building Society. If you’re an existing borrower, you can still contact Mansfield Building Society directly to discuss your mortgage.

Mansfield Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Mansfield Building Society before, you can also leave a review and share your experience.

Mansfield Building Society Mortgages reviews (396)

Review of the Mansfield Building Society, Mortgages:

Deal expiry

As my old deal expired you made it very easy to take out a new one with you. This was a no brainer as I have been very happy with you over the previous 3 years Reviewed on: 18th September 2024

great customer service

I've just closed my mortgage with them after 7 years, moving to a better rate. Only moving on the advise of my mortgage broker to get the best deal. Customer service is normally always top tier, and it being a smaller business sometimes you speak with the same people, which can be a nice touch. One great experience i had, was trying to understand my redemption statement, i spoke to a lovely lady who was very patience and took the time to help me understand. Only negative it that sometimes no one answers the phone, its rings and then cuts off in the end, but i guess that the downside of being a smaller business. It would be good it they had an online account or quick queries or to check details like loan amount, when it expires etc. Reviewed on: 23rd May 2025

A seamless experience.

A seamless experience. From start to finish the entire process was immaculate. Reviewed on: 16th May 2025

Excellent customer service, friendly staff, prompt t...

Excellent customer service, friendly staff, prompt to answer the phone and resolve your query. Highly recommend all staff consistently professional, respectful and care Reviewed on: 15th May 2025

Very good service everyone is so happy to help

Very good service everyone is so happy to help Reviewed on: 10th May 2025

Great experience - would recommend

Knowledgeable and friendly staff, always able to get the answer over the phone, with little to no wait times. Reviewed on: 10th May 2025

Excellent customer service at all times

Excellent customer service at all times Reviewed on: 9th May 2025

Good prompt responses when asking questions.

Good prompt responses when asking questions. Friendly staff who are happy to help. Reviewed on: 2nd May 2025

Easy and straightforward experience

Easy and straightforward experience Reviewed on: 29th April 2025

Fantastic from day one just fixed for another 3 year...

Fantastic from day one just fixed for another 3 year had a couple of phone calls from the same person witch was nice to give me some options before my new deal started fantastic company and very happy with my new rate after only 2 years of been with them Reviewed on: 28th April 2025

efficient but could have been quicker

efficient but could have been quicker Reviewed on: 28th April 2025

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