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Melton Building Society: Mortgages reviews

4.56
Based on 296 reviews, last reviewed 6th Dec 2024
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Latest highest rating:

5

Very helpful and informative staff - offered the bes... Very helpful and informative staff - offered the best mortgage suitable for me Reviewed on: 24th September 2024
Marion G's avatar
Marion G

Latest lowest rating:

2

In 5 years of having a mortgage with The Melton have... In 5 years of having a mortgage with The Melton have never been able to call heir customer service line and actually speak to someone directly. You h... Read more Reviewed on: 6th December 2024
Craig W's avatar
Craig W

About this product

Finding the right mortgage product can be a complicated process, but we want to make this easier for you. We collect the Melton Building Society mortgage reviews to help your decision-making process.

The Melton Building Society is a mutual organisation that offers a range of mortgage products. It’s important to be confident that you understand the terms, conditions and interest rates of the product. If you’re unsure or need any other assistance, always consult the lender or an independent advisor.

Are you interested in Melton Building Society mortgages? Find out what existing mortgage holders have to say about the lender and its products by reading our reviews. Learn which mortgage products they have and how satisfied they are so far. Learn more about the application process and how smoothly it ran. Find out if they would recommend the lender to family and friends. All of this and more can be found in our Melton Building Society mortgage reviews.

Have you had experience with Melton Building Society mortgages? Write a review on Smart Money People to help others just like you secure their new home. Tell us why you chose this lender and if you’ve been satisfied with your decision. How did you find the application process: was it easy to understand? Share any experience you’ve had with the customer service team. Would you recommend the lender to family and friends? Write a review for the Melton Building Society mortgages today.

Melton Building Society Mortgages reviews (296)

Review of the Melton Building Society, Mortgages:

Thank you to Mr Daniel Newing at your Melton Head Office

5
Mr Newing has gone above and beyond the call of duty to help me receive the latest information about my Capital Payment for my Mortgage with the building Society and the new revised lower monthly payments on my Mortgage as of 1st August 2023. The issue has been a lack of post from the Grantham and Nottingham area, and Mr Newing sent the full details by post on a to be signed for delivery. In fact most of the post I have been waiting for since the end of June 2023 arrived this morning with the letter I had to sign for. Apparently major problems at the Nottingham Postal Hub according to the new Post Lady on the Langfrod Gardens Grantham Route. Putting my mind at rest is worth its weight in gold, once again thank you Daniel. Kind Regards Simon L. Tall. Reviewed on: 31st July 2023

Completely unprofessional: do not use this company!

1
Impossible to contact. When you do they are very unhelpful. No relationship manager or direct lines for brokers or solicitors, everyone just calls the same number which clearly just leads to chaos. We are supposed to be moving tomorrow and they are not answering the phone to confirm that the funds will be released. And this is not the first issue we have had. Just getting the mortgage offer took ages with delays on our chain. I cannot say this enough, please for the good of your stress levels, do NOT use this company! Reviewed on: 11th August 2022
Reply from Melton Building Society Thank you for your feedback. Please email marketing@mmbs if you'd like to discuss this further. Response date: 19th August 2022
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Melton Building Society

Ridiculously slow to process mortgage applications

1
2 months+ I waited for a decision on my mortgage application! The most agonising, frustrating wait I've ever endured... and for something as important as this. Everything fell through and I was left with no other options. Oh, and I got stung for ~£439 in fees and still trying to find out if this will be refunded, but I can't get through to talk to anyone...! Avoid at all costs, I know things are 'difficult' right now but the 2 months wait seriously affected my mental well-being... disgraceful. Reviewed on: 10th August 2022
Reply from Melton Building Society Thank you for your feedback, please email [email protected] if you'd like to discuss this further. Response date: 19th August 2022
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Melton Building Society

Brilliant, fast service

5
Melton Building Society offer wonderful UK-based customer service that is streets ahead of the awful overseas-based, call bouncing, on-hold nightmare that is usual for British lenders. The agent we spoke to today (Billy Dexter) understood exactly what we needed and was polite and very efficient in sending and acknowledging documents sent. Thank you Melton! Reviewed on: 4th August 2022
Reply from Melton Building Society We are delighted we could help! Response date: 19th August 2022
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Melton Building Society

Always fast efficient human service

5
Been with the Melton for several years. Always answer the phone with a human, quick straight forward response, and as importantly competitive products. Reviewed on: 2nd August 2022
Reply from Melton Building Society Thanks Guy, this is great to hear! Response date: 2nd August 2022
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Melton Building Society

Easy and helpful

5
Billy was really helpful and friendly over the phone and we got my re-mortgage sorted out quickly Reviewed on: 1st August 2022
Reply from Melton Building Society Fantastic news, pleased we could help! Response date: 2nd August 2022
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Melton Building Society

Melton Building Society Branch Review

5
Likes to be able to speak to someone in person Reviewed on: 31st July 2022

Melton Building Society Branch Review

4
More information new mortgages, not just the deals you offer Reviewed on: 31st July 2022

Melton Building Society Branch Review

5
We have been really pleased with every interaction with melton. The only reason we left was we required additional leanding for renovations but you would not leand to us Reviewed on: 31st July 2022

Re-mortgage

5
I have been with Melton for 2 years having mortgage . I was worried that my re-mortgage will be very difficult and complicated. I spoke with very helpful, competent and polite consultant Billy who helped me with everything, including paperwork and keeping everything on time. I want to say big thank you for his help. Reviewed on: 30th July 2022

Brilliant!

5
Angie was really helpful and explained everything very clearly, very happy that I’m able to port my mortgage! Reviewed on: 27th July 2022
Reply from Melton Building Society This is great to hear, thanks Kim! Response date: 28th July 2022
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Melton Building Society

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