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Melton Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.59 (296 reviews)

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4.54

Based on 296 reviews, last reviewed 6th Dec 2024

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

80%

10%

Latest highest rating:

5

Very helpful and informative staff - offered the bes... Very helpful and informative staff - offered the best mortgage suitable for me Reviewed on: 24th September 2024

Latest lowest rating:

2

In 5 years of having a mortgage with The Melton have... In 5 years of having a mortgage with The Melton have never been able to call heir customer service line and actually speak to someone directly. You h... Read more Reviewed on: 6th December 2024

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About this product

Finding the right mortgage product can be a complicated process, but we want to make this easier for you. We collect the Melton Building Society mortgage reviews to help your decision-making process.

The Melton Building Society is a mutual organisation that offers a range of mortgage products. It’s important to be confident that you understand the terms, conditions and interest rates of the product. If you’re unsure or need any other assistance, always consult t...

Melton Building Society Mortgages reviews (296)

Review of the Melton Building Society, Mortgages:

Angie Evans was excellent in her clear presentation...

Angie Evans was excellent in her clear presentation of our needs porting our existing mortgage. She helped us through every step and made the whole process painless. Excellent service. Reviewed on: 7th April 2024

Reply from Melton Building Society Thanks Kevin. This is great to hear! Response date: 8th April 2024

Melton building society have been a pleasure to deal...

Melton building society have been a pleasure to deal with. Very helpful, understanding, and knowledgeable.. Always easy to speak to if I have any questions that need to be answered. Reviewed on: 16th February 2024

Reply from Melton Building Society Great to hear, thanks Michael! Response date: 19th February 2024

Excellence all round service in all areas.

Excellence all round service in all areas. Reviewed on: 16th February 2024

Reply from Melton Building Society Great feedback, thanks Catherine! Response date: 19th February 2024

Great customer service

Lisa Poyser went above and beyond to help with our situation and was prompt and efficient with all that she did for us, we were very pleased with all aspects of her service. Reviewed on: 4th February 2024

Reply from Melton Building Society Great to hear, thanks Claire! Response date: 5th February 2024

Brilliant

Brilliant gave me a mortgage with foster care money as well as salary Reviewed on: 24th January 2024

Reply from Melton Building Society Great review, thanks Kim! Response date: 25th January 2024

Always professional always responsive to phone calls...

Always professional always responsive to phone calls Just a refreshingly good service Reviewed on: 22nd January 2024

Reply from Melton Building Society Great feedback Ian, thank you! Response date: 23rd January 2024

AVOID - terrible unhelpful service.

The most appalling customer service on my mortgage. Claim to allow you to pay in arrears, but this is NOT the case. you have to pay in advance. caused me terrible cashflow problems. the person i spoke with was incredibly unhelpful, refused to listen, passive aggressive, just kept saying the same things. A huge mistake which i am very much regretting. AVOID Reviewed on: 8th December 2023

Reply from Melton Building Society Thank you for your feedback. We are sorry you feel this way. Please email marketing@mmbs.co.uk as we'd like to hear about your thoughts in more detail. Thank you. Response date: 11th December 2023

Remortgaging

Friendly Helpful and Clear service. Thanks to all at Melton. Reviewed on: 28th November 2023

Reply from Melton Building Society Great to hear, thanks Jonathan! Response date: 29th November 2023

Billie and Daniel are very helpful

Both Billie P and Dan N have been very helpful when it comes to understanding possible avenues to explore. Thank you both! Reviewed on: 23rd November 2023

Reply from Melton Building Society Great to hear, thanks Clive! Response date: 24th November 2023

MORTGAGE - EXCELLENT SERVICE

I have had a mortgage for the past 15 years with The Melton and always found the service offered to be excellent. It is so refreshing to be able to pick up the phone and speak to somebody promptly who understands the products and offers good advice. During the mortgage term I was able to take advantage of fixed terms deals and also use the Offset Savings Account facility to reduce the balance owing in a shorter time frame than originally planned. I would definitely recommend The... Reviewed on: 22nd November 2023

Reply from Melton Building Society Great to hear, thanks Paul! Response date: 23rd November 2023

Amazing service

Lisa was very helpful at all stages of the process and delivered great customer service to us. Reviewed on: 17th November 2023

Reply from Melton Building Society Thank you Edoardo, great feedback! Response date: 20th November 2023

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