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Metro Bank: Current account reviews

Name: Current account
Rating: 4.80 (10579 reviews)

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4.80

Based on 10,579 reviews, last reviewed 13th Jun 2026

100% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

4

I'm calling all the time to unblock my card when I t... I'm calling all the time to unblock my card when I told them to stop the direct debit transaction Reviewed on: 13th June 2026

Latest lowest rating:

1

Poor service and unfair account closure. On 20 May 2026, I visited Metro Bank’s Bishopsgate branch (117–121 Bishopsgate, London EC2M 3TL) to resolve an issue with a replacement debit card tha... Read more Reviewed on: 10th June 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10579)

I like there timing

Metro bank open till late when other banks close early Reviewed on: 3rd April 2023

There when you need them

The app is great but it’s reassuring to be able to contact a real person when necessary. Staff are always pleasant, cheerful and helpful. Reviewed on: 3rd April 2023

Very helpful and well mannered

Very helpful and well mannered . Also willing to help and considerate Reviewed on: 3rd April 2023

Very good bank

Very good bank good mobile banking happy with this bank Reviewed on: 3rd April 2023

Faultless, personal service

I’ve been using Metro Bank for 10 years now. Once a loyal Lloyds customer, I switched to Metro Bank as I felt the fees and services I was getting at Lloyd’s to be a) excessive and b) non personal. It would be unfair to say Metro Bank hasn’t had its issues in the past but you can clearly see the growth of the products and services they provide. From the banking app, to the contact centre. It’s evolving and I’m here for it. Reviewed on: 3rd April 2023

Service

Excellent customer service with quick and easy solutions via mobile banking. Reviewed on: 3rd April 2023

They are amazing

It's because they are the best of the best in when it comes to banking and they are always there to help and support you and they save you from online and other fraud aswell also they always open on Sundays to make it more convenient for people while other banks never open on Sundays' they also have very good services because when i opened an account for my daughter they advice my daughter on thing to not do that could have a bad affect on her future and also if she doesn't understand anything she can always come to them and they will explain and they also treat us customers with good manner and respect and they take we customers as their first priority. Reviewed on: 3rd April 2023

Polite to costumers

Reliable and trust, strong in serving the costumers all weeks including weekends Reviewed on: 3rd April 2023

Wonderful

All in person contact whether face to face or via telephone has been extremely helpful and the assistants have gone above and beyond to help. The app runs smoothly. Just perfect. In every way. I would recommend.to any one and everyone Reviewed on: 3rd April 2023

Perfect

I love the metro bank account because of the easy to use app and very clever and clean interface. I also like the minimal notifications for the app. No unnecessary mails, calls or notifications. Reviewed on: 3rd April 2023

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