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Metro Bank: Current account reviews

4.86
Based on 10,570 reviews, last reviewed 27th May 2025
200% increase in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
92%
See only 4 star reviews
6%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

I have been with Metro bank for over six years now,... I have been with Metro bank for over six years now, and it's been a breeze really. The app is easy to navigate and self explanatory. Every time I need... Read more Reviewed on: 27th May 2025
Lucie C's avatar
Lucie C

Latest lowest rating:

1

Reported fraud activity already 4th time with differ... Reported fraud activity already 4th time with different companies taking money out , and no clear solution offered, actually they make you feel as if... Read more Reviewed on: 7th January 2025
BM's avatar
BM

About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

Metro Bank Current account reviews (10570)

Review of the Metro Bank, Current account:

Best bank ever in uk

5
I usually don't write reviews, but I really want to talk about my experience with this bank. I don't have to say anything more about how it can be helpful to have a bank open 7 days, because it's a fact that everyone knows. Years ago someone stolen my back details and, of course, all my money. It was a shock and a very big problem. The way Metro bank staff handled my situation was amazing and in a few working days I got back everything. I was so lucky to find so helpful people Reviewed on: 25th April 2023

Friendly staff, great support, however, low interest...

3
Friendly staff, great support, however, low interest rates Reviewed on: 16th February 2024

It was really easy to open a savings account with Me...

4
It was really easy to open a savings account with Metro. Their app is easy to use and makes managing my finances much simpler. Reviewed on: 15th February 2024

Great customer service and excellent opening hours

5
Great customer service and excellent opening hours Reviewed on: 15th February 2024

Terrible user experience

1
Terrible user experience on the app, everything seems overcomplicated. Reviewed on: 15th February 2024

Great bank .

5
Great bank . Good service for customers Reviewed on: 10th February 2024

Brilliant bank.

5
Me and my two daughter use your bank. We have had to deal with a few problems, however the problems are quickly dealt with after I visit my local store. Friendly staff and always able to help Reviewed on: 1st February 2024

Fraudulent Bank.

1
Let fraud happen to my dead mothers account. When you make purchases on your own card they block it. Worst bank in existence. Reviewed on: 24th January 2024

Still waiting....6 weeks later!!

1
After reading their advertising stating that you could open an account in 10 minutes, I went to my local branch to open a current account. I was met by a member of staff and went through the process by showing my ID, stating that I've lived at the same address for 39 years and have an ''Excellent' credit score according to the credit score companies. There was something which prevented me from opening the account there and then apparently. She told me that the bank would get in touch with me by phone or email within 7-10 days. The following week I called into the branch again only to be told that sometimes there is a delay in contacting me. Now it's 6weeks later and still no contact from them. In the meantime I went to Santander and opened an account with them which was completely open within a week! Reviewed on: 3rd December 2023

Bad customer services

1
New account received my salary next think my account restricted Reviewed on: 14th November 2023

incompetent ass wipe

2
it took me 45 minutes to deposit a cheque because the cashier had no idea what they were doing Reviewed on: 23rd August 2023