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Metro Bank: Current account reviews

Name: Current account
Rating: 4.86 (10576 reviews)

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4.86

Based on 10,576 reviews, last reviewed 25th Mar 2026

400% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

92%

Latest highest rating:

4

New debit card Current account it’s ok. Only one thing is not comfortable like few years ago. Now it’s not possible get new debit card at the branch. They can sent i... Read more Reviewed on: 25th March 2026

Latest lowest rating:

1

Metro knows nothing about account switching I used the the account switching service to move my current acc to a new bank. Metro did not move my overdraft balance to my new bank and marked my ac... Read more Reviewed on: 22nd January 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

Metro Bank Current account reviews (10576)

Review of the Metro Bank, Current account:

Current account.

They are always efficient, approachable and pleasant. it is exactly what I would wish a current account to be. Reviewed on: 14th August 2024

Open All Hours

Seemingly always open, pretty good customer service, and able to print bank cards in branch :-) Reviewed on: 10th March 2023

Customer Service

The reason we like Metro Bank is because unlike many other High Street banks their opening hours are longer, and they seem to care about the customer experience when visiting the branch. The counter service does not try to sell you any other products when all you want to do is a normal banking transaction. Also, their procedure for replacement of stolen or lost cards is refreshly quick and efficient. Having tried at least 3 other High Street banks, Metro Bank are in my opinion head and shoulders above the rest. Reviewed on: 10th March 2023

Good customer experience but it could be better

Overall good service. Professional staff willing to help the customer. They have the magic machine where you can get rid of all your coins. The only downside is that Metro Bank does not have a cash in machine service. If you’re topping up your account with £300 the personal will say: that’s a lot of money, where do you have it? Which is fine because I can always justify and prove where the coins came from but it is embarrassing and it is not a great customer experience. Reviewed on: 10th March 2023

Good

Still my account blocked please activate Reviewed on: 10th March 2023

Amazing bank with never any issues

Metro is a great bank , it helped a lot with being abroad during covid, no charges are great, never issue with the bank. So happy Reviewed on: 10th March 2023

Great bank

It’s great how you can get you card made on the same day and also how late the stay open. Metro’s customer service is the best tooo!!! Reviewed on: 10th March 2023

Excellent banking

I've had an account for many years now and it's very easy to manage. Staff are always helpful Reviewed on: 10th March 2023

Metro Bank

I'm glad I changed my bank to metro they have unbelievably the most politest staff I have ever encountered they are always there to help you 24-hours a day 7 days a week 365 days of the year they are without a doubt the best bank around today Reviewed on: 10th March 2023

Consistently excellent customer servic

I've been with metro for many years and have found them to be reliable and probably provide the best customer service from all high street banks. Reviewed on: 10th March 2023

Very Accessable

The only bank open during the whole weekend. Service always friendly and efficient Reviewed on: 10th March 2023

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