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Metro Bank: Current account reviews

Name: Current account
Rating: 4.79 (10579 reviews)

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4.79

Based on 10,579 reviews, last reviewed 13th Jun 2026

100% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

4

I'm calling all the time to unblock my card when I t... I'm calling all the time to unblock my card when I told them to stop the direct debit transaction Reviewed on: 13th June 2026

Latest lowest rating:

1

Poor service and unfair account closure. On 20 May 2026, I visited Metro Bank’s Bishopsgate branch (117–121 Bishopsgate, London EC2M 3TL) to resolve an issue with a replacement debit card tha... Read more Reviewed on: 10th June 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10579)

Excellent service

Switched banks from Starling using their switch service. They called the next day and needed further signatures and said no need to come in, someone came to our home an signed it that day. Absolutely brilliant above and beyond the call of duty! First time ever had this kind of home service! Reviewed on: 10th March 2023

Friendly, polite, efficient

I have always found the staff to be attentive and friendly whilst also efficient. I have to use another bank across the road in connection with a charity and then the quality of Metro's service shows itself in marked contrast. Reviewed on: 10th March 2023

So nice to talk to

Friendly and understands why I was confused. Solved the problem Reviewed on: 10th March 2023

Perfectly customer friendly

From walking into the bank to walking out, nothing is too much trouble for the staff. Always friendly and ready to help, even to opening the doors for you. Best bank ever. Reviewed on: 10th March 2023

Great

Excellent service quick and easy to use Reviewed on: 10th March 2023

Excellent, and fast service.

Al the staff are approachable, kind and always smiling. Reviewed on: 10th March 2023

So easy to bank with

I lost my debit card using the App I cancelled the card and the next day I went into a branch and got a new card instantly. No other bank provides this so impressive. Reviewed on: 10th March 2023

Good

Very good experience and good bank Reviewed on: 10th March 2023

Best British bank

A new retro bank with safe facilities, a fresh bank much needed in England Reviewed on: 10th March 2023

Recommend

Very friendly and professional staff and open 7 days a week Reviewed on: 10th March 2023

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