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Metro Bank: Current account reviews

Name: Current account
Rating: 4.79 (10579 reviews)

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4.79

Based on 10,579 reviews, last reviewed 13th Jun 2026

100% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

4

I'm calling all the time to unblock my card when I t... I'm calling all the time to unblock my card when I told them to stop the direct debit transaction Reviewed on: 13th June 2026

Latest lowest rating:

1

Poor service and unfair account closure. On 20 May 2026, I visited Metro Bank’s Bishopsgate branch (117–121 Bishopsgate, London EC2M 3TL) to resolve an issue with a replacement debit card tha... Read more Reviewed on: 10th June 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10579)

Easy to use and great customer service!

Metro Bank's online tools are very easy to use, and customer service is always fast and efficient -- no long waits in a phone tree! Reviewed on: 10th March 2023

Easy smart banking

All my experience with Metro Bank as a customer of over 10 years has been professional, courteous and quick to respond with great information and a personal solution focussed attitude. Feel like a human being! The personal contact at times of stress helps a lot. Reviewed on: 10th March 2023

Easy to open

Wanted an account to hold money separate from my main account set up quick Nice staff Reviewed on: 10th March 2023

This is an excellent bank..

They are extremely helpful and bend over backwards to give first class customer service. We are so glad that we chose them Reviewed on: 10th March 2023

Excellent service

My experience since I’ve joined metro has been very easy and always helpful Reviewed on: 10th March 2023

Best Banking

I would recommend this bank, as it has the easiest online banking, that anyone could use it. Reviewed on: 10th March 2023

Friendly and efficient

Fast, Friendly, efficient service. Reviewed on: 10th March 2023

Quick and amazing customer experience

Being a student and coming in the UK for the first time, I was having trouble in opening a bank account as it was taking a bit long time. But when I went to Metro Bank, I got instant service and their customer support team is quite quick, efficient and customer friendly. Overall I loved the customer support given by the Metro Bank. Reviewed on: 10th March 2023

Great bank and quick access

Very pleased with the services, great staff Reviewed on: 10th March 2023

Best bank I ever been with great service

Metro bank is the only bank I would recommend always supporting and helping customers to be honest its the best bank I have ever been with may Metro bank continue to be the main recommendation polite and professional staff what more could anyone ask for. Reviewed on: 10th March 2023

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