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Metro Bank: Current account reviews

Name: Current account
Rating: 4.79 (10579 reviews)

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4.79

Based on 10,579 reviews, last reviewed 13th Jun 2026

100% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

4

I'm calling all the time to unblock my card when I t... I'm calling all the time to unblock my card when I told them to stop the direct debit transaction Reviewed on: 13th June 2026

Latest lowest rating:

1

Poor service and unfair account closure. On 20 May 2026, I visited Metro Bank’s Bishopsgate branch (117–121 Bishopsgate, London EC2M 3TL) to resolve an issue with a replacement debit card tha... Read more Reviewed on: 10th June 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

Metro Bank Current account reviews (10579)

Review of the Metro Bank, Current account:

Service

I love everything about this bank . Reviewed on: 11th March 2023

Best in store service!!

Great friendly people doing all they can to help their customers. Reviewed on: 10th March 2023

Helpful bank

Been with metro for some time. Easy to speak to someone and branches open at sensible times Reviewed on: 10th March 2023

Perfect

They very good and treat their customers right Reviewed on: 10th March 2023

Amazing staff and services in store and online

Great services provided in store and online very warm welcoming and I am one happy customer Reviewed on: 10th March 2023

Correct, business oriented, Good service

I am impressed that there are no fees on individual accounts, that you have a good banking system for fast service. Reviewed on: 10th March 2023

Good customer experience

I had an outstanding experience at Metro Bank Sheffield. The staff were incredibly welcoming and friendly, making me feel like a valued customer from the moment I walked in. They were very knowledgeable and answered all of my questions with patience and detail. The customer service I received from Lilian was particularly exceptional. She went above and beyond to help me open a new account and even helped me set up online banking on my phone. I was also impressed with the modern and clean design of the branch, as well as the extended hours they offer, which made it easy for me to visit outside of my normal work hours. Overall, I highly recommend Metro Bank for their excellent customer service and convenient banking options." Reviewed on: 10th March 2023

Very quick and smooth process to set up the account.

My only issue was with the credit verification and this meant that I could not get an overdraft. Otherwise the process was quick and seamless. Reviewed on: 10th March 2023

A bank that works for me

They are available when other banks re not, their team are in hand 1 on 1 to give me advice and help, everyone in the bank is dressed and presented well and the clean, friendly ambience of the bank environment is a bonus too. From the dog biscuits for my dog to the lollipops and change counting machine for my daughter it’s always a nice trip to the bank Reviewed on: 10th March 2023

Excellent customer service

I was new here in UK last year. I had difficult time opening my bank account, but when I came to metro bank they satisfied me and opened my account. I was having with my surname, the support I got from this bank was really appreciable Reviewed on: 10th March 2023

Excellent services

Friendly great service easy to use and very convenient Reviewed on: 10th March 2023

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