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Metro Bank: Current account reviews

Name: Current account
Rating: 4.79 (10579 reviews)

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4.79

Based on 10,579 reviews, last reviewed 13th Jun 2026

100% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

4

I'm calling all the time to unblock my card when I t... I'm calling all the time to unblock my card when I told them to stop the direct debit transaction Reviewed on: 13th June 2026

Latest lowest rating:

1

Poor service and unfair account closure. On 20 May 2026, I visited Metro Bank’s Bishopsgate branch (117–121 Bishopsgate, London EC2M 3TL) to resolve an issue with a replacement debit card tha... Read more Reviewed on: 10th June 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10579)

Simple banking

Loads of channel choice, clear updates, great service when I attend my safety deposit box. Reviewed on: 10th March 2023

Customer service 1st class

Excellent customer service. Always willing to help you. Metro listens to you and your needs, unlike other banks Brill for the kids to save with there free money box and free coin dispenser. Metro look after there customers cause they care.. Reviewed on: 10th March 2023

Great service

Each time I go into my bank everyone is so very helpful and make sure I have everything I need taken care of, also it is the only Bank I know of that is dog friendly,and they have dog treats available on the counter, also they're have a machine that you can put your loose change in which prints a slip of how much you have put in,you can then take the slip to them counter and the amount is credited to your account without any changes like some other places that have the same machine's. Reviewed on: 10th March 2023

Best bank for me

I ve just been in the branch with all the documents required and they just started to do my card ,was easy,nice and quick,now I have my card and I m very happy with it Reviewed on: 10th March 2023

Very fair bank

Their app is amazing. Easy to use, to pay and transfer monies. Receive a text if you have insufficient funds for direct debit etc, giving you a few hours to rectify, free of charge. In branch is always a pleasant experience. 10/10 Reviewed on: 10th March 2023

Never had a problem

Never had a problem with Metro bank. Even when I needed to quickly change my account details they helped and it was done within the next 30 minutes. They are helpful and respectful to their customers and I have found it easy to navigate their websites too. Reviewed on: 10th March 2023

The most efficient and friendly Bank

Always helpful with friendly staff. Open when I need them and nothing too much trouble Open accounts same day in 2o minutes. Best bank that I have ever had and I have had many in my lifetime. Reviewed on: 10th March 2023

Good

I would recommend Metro bank to anyone who is looking for a new bank/ young savers or current account. Always amazing customer service. Their app is also easy to navigate and use. And I have comfort knowing my money is safe with Metro Bank Reviewed on: 10th March 2023

Great!!!

Every time i have visited my store it has been a pleasant experience with staff providing great customer service and most importantly with respect Reviewed on: 10th March 2023

Friendly bank

Very friendly bank. Go out of their way to assist especially in difficult circumstances. Reviewed on: 10th March 2023

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