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Metro Bank: Current account reviews

Name: Current account
Rating: 4.80 (10579 reviews)

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4.80

Based on 10,579 reviews, last reviewed 13th Jun 2026

100% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

4

I'm calling all the time to unblock my card when I t... I'm calling all the time to unblock my card when I told them to stop the direct debit transaction Reviewed on: 13th June 2026

Latest lowest rating:

1

Poor service and unfair account closure. On 20 May 2026, I visited Metro Bank’s Bishopsgate branch (117–121 Bishopsgate, London EC2M 3TL) to resolve an issue with a replacement debit card tha... Read more Reviewed on: 10th June 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

Metro Bank Current account reviews (10579)

Review of the Metro Bank, Current account:

Current account.

They are always efficient, approachable and pleasant. it is exactly what I would wish a current account to be. Reviewed on: 14th August 2024

Best banking experience

Metro Bank is the top bank for me. I opened a current account with them and It was so easy, I got my card on the same day and my online banking set up! Reviewed on: 15th April 2021

The best customer service

People who work in Metro Bank the verry friendly and nice people and wherever you need help the olways and any time is for you. I have befor acount in 3 difrent banks but really is the Metro bank the best Reviewed on: 15th April 2021

The best bank in Uk

Very nice I like too much the bank Reviewed on: 15th April 2021

Polite and helpful staff

Since joing the Metro Bank last year we have found all the staff are polite, greeting all customers as they enter the bank. We have had fast and efficient service with all of the staff we have interacted with. The online banking app is easy to use and helps us keep track of our finances. Reviewed on: 15th April 2021

very helpful staff in store or on the phone

always polite and knowledgeable i have been with Barclays, lloyds, and tsb and metro bank is now liker these banks used to be, customer focused. Reviewed on: 15th April 2021

Pretty good but no open banking

I've been with metrobank for quite a few years now and found their service to be excellent. I'm considering leaving simply because they don't provide open banking links to other software like Xero or Sage despite promise to do so. Reviewed on: 15th April 2021

They blocked my card again

They blocked my card again , knowing already that I'm in Italy since the last coincidențe wich it was the same. Instead of they to call me and to ask me about the suspicious activity they was wondering on my card , they simply send me a text message to call them. When I didn't call them ,they blocked my card . And then I was forced again to call them from an Italian number , spending from my own credit (becouse I don't have international minutes) and I've spent nearly 1 hour , being transferred from one to another trying to solve the problems they created to me . I don't recommend this bank !! Reviewed on: 15th April 2021

Wonderful customer service

It’s open 7 days a week and extended hours, amazing Reviewed on: 15th April 2021

Professional and Amazing

Behind great business are great people. Metro was always there, ready to answer my questions and to guide me. And let's not forget about their 7 days work schedule. I call that devotement Thank you guys! I, personally, appreciate all of you! Reviewed on: 15th April 2021

Down-to-earth banking

General experience: At last a bank that does not leave me thinking of will cost ther £50 just to talk to them. When I was 24 years old the Midland Bank sent me a letter to say my account was £7 overdrawn...... And charged me for the letter. Reviewed on: 15th April 2021

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