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Metro Bank: Current account reviews

Name: Current account
Rating: 4.88 (10570 reviews)

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4.86

Based on 10,570 reviews, last reviewed 14th Jan 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

I have been with Metro bank for over six years now,... I have been with Metro bank for over six years now, and it's been a breeze really. The app is easy to navigate and self explanatory. Every time I need... Read more Reviewed on: 27th May 2025

Latest lowest rating:

1

Account switching feels like sour grapes I recently decided to move my bank account away from Metro Bank as I was not satisfied with the reduced branch (Store) availability and the general mo... Read more Reviewed on: 14th January 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

Metro Bank Current account reviews (10570)

Review of the Metro Bank, Current account:

Great access online and in store

Metro bank is the easiest app I’ve used for banking. Much simpler than other banking apps so I can login quickly and access my current account. Very user friendly Reviewed on: 3rd April 2023

Account switching feels like sour grapes

I recently decided to move my bank account away from Metro Bank as I was not satisfied with the reduced branch (Store) availability and the general moral of the employees. At first Metro Bank was a breath of fresh air but that changed and it feels as tired as banks always were. I used the current account switching service offered by my new bank/building society. All seemed to go well up to the point where my balance was meant to be moved over. Metro Bank neglected to move my overdrawn balance to my new bank and set my account balance to zero. Metro Bank then went to mark my account as outstanding and reported me to the credit bureaus. I immediately walked to my nearest Metro Bank store to pay the outstanding balance but the cashier said that is not possible. She raised this with the account switching team. I contacted the customer services and asked to pay the outstanding which was then sorted out over the phone. I also made a complaint. (In the past, I had always maintained a very high credit score) This left a nasty footprint on my credit score and when I asked my new bank for credit, this was refused as my credit score was rubbish. This put me in an awkward position as I was forced to ask family for a loan. I made a complaint Metro Bank. The complaint was upheld and they apologised for the way they treated my account switch. They offered £50 compensation. I then contacted them and said that I do not need the £50 anymore as I have resolved my problems but I do not feel that £50 nearly compensates for the difficult position that their handling of my account switch put me in. They maintained that £50 was all that was on offer. I declined this offer again. If there was any doubt of changing bank accounts, this had now been put to rest. Reviewed on: 14th January 2026

I have been with Metro bank for over six years now,...

I have been with Metro bank for over six years now, and it's been a breeze really. The app is easy to navigate and self explanatory. Every time I needed to go into my local branch I have always been helped promptly. The app is so easy and complete that one hardly ever needs to phone them up or go to a branch. Overall I'd recommend Metro Bank Reviewed on: 27th May 2025

Metro bank

I love metro bank I have been a customer since I was 11 years old they are a great financial institution but over the last year they have removed some great features that other banks didn’t have to offer such as their in store card printing service which was very convenient in the unfortunate incident of losing a card instead of having to wait for 5 working days to get a new one I could pop in store and get a new card within 5 minutes and another unfortunate thing with metro bank is their operating hours they used to be open from 8am to 8pm 7 days a a week but over the last years they have reduced their hours significantly and are also now closed on Saturdays and Sundays Reviewed on: 16th April 2025

Great bank very secure and very good customer service

Great bank very secure and very good customer service Reviewed on: 2nd April 2025

Brightest smiles around, love the branches.

Never had any issues with them ever, always super polite & smiley whenever I visit a branch. Love the fact they cater so well for dogs too! Reviewed on: 2nd April 2025

Good service, not a charge from Europe.

Good service, not a charge from Europe. Reviewed on: 25th March 2025

One of my favourite banks

Banking with metro bank for over 10 years. Customer service from all staff (phone and in branch) are excellent and English speaking. Atomsphere in the branches are unique and friendly. Queues have always been minimal. Quick and easy to get new bank card when lost, relaxed and trendy service but safe and secure. Everything is easy to set up from ISA's, savings to current accounts. Reviewed on: 19th March 2025

always answer my queries with one phone call, hardly...

always answer my queries with one phone call, hardly ever have to wait for the phone to be answered, are brilliant Reviewed on: 7th March 2025

No waiting for replacement debit card

I lost my debit card. Popped into the bank and they issued a replacement straight away. Staff were very pleasant and efficient. Reviewed on: 1st March 2025

Most friendly on line banking services banker

User friendly services easy to navigate and excellent customer care never disappoints Reviewed on: 27th February 2025

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