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Monmouthshire Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.84 (264 reviews)

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4.80

Based on 264 reviews, last reviewed 25th Jan 2026

40% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

92%

3 star

2 star

Latest highest rating:

5

Brilliant service from start to finish! Anita was just fantastic from start to finish for BF above and beyond, understanding my confusions and acknowledging them in a wonderful way! She was ... Read more Reviewed on: 25th January 2026

Latest lowest rating:

1

The Monmouthshire Building Society have a 'floor' ra... The Monmouthshire Building Society have a 'floor' rate on their variable rate products that, at the moment, doesn't go beneath 3.5 %. However they hav... Read more Reviewed on: 24th August 2025

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About this product

Monmouthshire Building Society offer a range of mortgages to cover different borrowing needs.

Whether you’re looking to buy your first home, move somewhere bigger, or simply get a better deal, you can book an online appointment with a Monmouthshire mortgage advisor.

Monmouthshire Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Monmouthshire Building Society before, you can also leave a review and share your experience.

Monmouthshire Building Society Mortgages reviews (264)

Review of the Monmouthshire Building Society, Mortgages:

Excellent Customer Service;

Olly Taki - Excellent Customer Service; Olly has helped from the moment i got 'end of product' notice. Helped me to get the best deal available in an ever changing and unpredictable market Reviewed on: 28th November 2024

Reply from Monmouthshire Building Society Thank you for leaving a review. We are so pleased that you have received excellent customer service. Your comments will be shared with Olly. Response date: 28th November 2024

Arranged a product switch.

Arranged a product switch with James Warburton (mortgage adviser). Very thorough and professional. Explained matters well. Prompt in his dealings and made the process simple. Reviewed on: 18th October 2024

Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Your comments will be passed on to James. Response date: 18th October 2024

First class customer service

Had a rate change enquiry which was dealt with promptly and expertly. The initial contact was by email but a member of staff telephoned me to follow up on my query and further assistance was given today by Jamie Warburton who knows his onions!! Very very helpful and friendly Reviewed on: 14th October 2024

Reply from Monmouthshire Building Society Thank you for leaving a review following your rate change enquiry. We are so pleased that you had a good experience and your comments will be passed on to Jamie. Response date: 14th October 2024

Olly Taki was very good, clear and explained things...

Olly Taki was very good, clear and explained things well. Very friendly and wasn't rushed. Reviewed on: 13th October 2024

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. We are so pleased that you had a good experience, your comments will be passed on to Olly. Response date: 14th October 2024

Olly was excellent explained everything very clearly...

Olly was excellent explained everything very clearly and really helpful Reviewed on: 2nd October 2024

Professional, knowledgable and prompt service.

Professional, knowledgable and prompt service. Jaime was easy to deal with and was clear in all his communication. Great service. Reviewed on: 29th September 2024

Reply from Monmouthshire Building Society Thank you for leaving a review following speaking with one of our colleagues. Your feedback will be passed on to Jamie. Response date: 30th September 2024

The advice was good and professional the agent caref...

The advice was good and professional the agent carefully explained my options and give me his opinion about which would suit me. Reviewed on: 27th September 2024

Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a good experience with the Society. Response date: 27th September 2024

As always, Olly was amazing handling my mortgage app...

As always, Olly was amazing handling my mortgage application. Reviewed on: 26th September 2024

Oliver was a pleasure to deal with and made everyth...

Oliver was a pleasure to deal with and made everything sound so simple to understand for someone who knows not much about how mortgages work . Absolutely top bloke Reviewed on: 24th September 2024

Peter Gomersall your mortgage advisor is just so rel...

Peter Gomersall your mortgage advisor is just so reliably good he always responds usually the same day and covers off all of my queries. It is him that makes me feel that the level of customer service is excellent. He needs to be retained by you …. Reviewed on: 23rd September 2024

Moving home

I have a current mortgage with yourselves but I am looking to move home so I have been speaking to Michelle Groves who has taken me through the application so far and all I can really say is that she is an absolute asset to the company, she is polite and courteous, provides all information and explains everything perfectly. She was a joy to deal with please pass on my thanks Reviewed on: 20th September 2024

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