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Monmouthshire Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.85 (265 reviews)

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4.80

Based on 265 reviews, last reviewed 28th Jan 2026

40% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

92%

3 star

2 star

Latest highest rating:

5

Great customer service Anita was really helpful taking care to provide detail every step of the way, really focusing on the customer and our requirements. Her advice and fri... Read more Reviewed on: 28th January 2026

Latest lowest rating:

1

The Monmouthshire Building Society have a 'floor' ra... The Monmouthshire Building Society have a 'floor' rate on their variable rate products that, at the moment, doesn't go beneath 3.5 %. However they hav... Read more Reviewed on: 24th August 2025

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About this product

Monmouthshire Building Society offer a range of mortgages to cover different borrowing needs.

Whether you’re looking to buy your first home, move somewhere bigger, or simply get a better deal, you can book an online appointment with a Monmouthshire mortgage advisor.

Monmouthshire Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Monmouthshire Building Society before, you can also leave a review and share your experience.

Monmouthshire Building Society Mortgages reviews (265)

Review of the Monmouthshire Building Society, Mortgages:

Good mortgage easy communication

Got a mortgage through very smoothly and always quick to respond to questions Reviewed on: 12th November 2019

I really like how much you value your customers.

I really like how much you value your customers. Michelle gave me excellent advice - thank you. I do find your online system slow and difficult to use. For example, if I transfer savings it can take days to show on my account whereas with other saving accounts you can instantly access and transfer money and see it in real time. Reviewed on: 9th July 2024

Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a good experience with the Society. Your comments will be passed on to Michelle and your valuable feedback will be used to help improve our services and member experience. Response date: 10th July 2024

Olly was very clear and very helpful with all our ne...

Olly was very clear and very helpful with all our needs Reviewed on: 5th July 2024

Having a single point of contact

i like the fact i dealt with one person throughout the renewal of my mortgage; that person (Michelle) gave excellent advice and took time to understand my circumstances and advise on the relevant products Reviewed on: 30th June 2024

Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Your comments will be passed on to Michelle. Response date: 1st July 2024

Absolutely unacceptable!

Absolutely unacceptable! I arranged a call with a mortgage advisor, clearly stating my overseas location and need for a phone number for the appointment. The call handler acknowledged this, yet the mortgage advisor didn't bother to respond to any of my emails, completely wasting my time. This lack of professionalism is utterly disappointing. They should have at least had the courtesy to acknowledge my emails. Don't bother with these so-called professionals. Reviewed on: 22nd June 2024

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. It is disappointing to hear you haven’t had a good experience on this occasion. We will use your feedback to help improve our services and member experience. We will arrange for your adviser to contact you. Response date: 24th June 2024

Thanks to Leon, we were able to get a mortgage for o...

Thanks to Leon, we were able to get a mortgage for our new home after being let down on three occasions by a mortgage broker. Leon was professional, explained the process clearly and supported us during the application process. I wish we did a mortgage application weeks ago to save the drama! Reviewed on: 14th June 2024

Happy customer once again

Excellent service by Leon Jenkins from start to finish. Leon saved the day yet again, securing a mortgage for our new home. We have been with the Monmouthshire for 9 years and have always received the best, personalised service. Leon is a real asset to the company! Reviewed on: 14th June 2024

Olly Taki has been awesome.

Olly Taki has been awesome. Really hone out his way to understand us as customers and what is important to us whilst being a subject matter expert at the same time. Amazing service during what has been a tough few months. Thanks Olly. BIANCA & MAT Reviewed on: 6th June 2024

Excellent value & service from Monmouthshire mortgages

Monmouthshire have over numerous years now consistently provided us with excellent value Mortgages and always with staff who are all very helpful and friendly. Many thanks to Mortgage advisor Jamie Warburton for the professional, friendly and efficient service he has also provided, in arranging our follow on mortgage. Very impressed with Monmouthshire Building Society overall- thankyou! Reviewed on: 15th May 2024

Not having mortgaged a holiday let before we were re...

Not having mortgaged a holiday let before we were recommended Monmouthshire as a possibility. I dealt exclusively with a gentleman called Leon Jenkins and from the very start his service was impeccable. Very kind, took his time, quite funny, whilst also being incredibly thorough and realistic. Put us at ease and never made us feel awkward for asking questions. Cannot praise him highly enough. He has made the whole process smooth and calm. Reviewed on: 30th April 2024

Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience whilst discussing your holiday let. Your comments will be passed on to Leon. Response date: 30th April 2024

Great customer service and clear guidance.

Great customer service and clear guidance. Oliver Taki has been absolutely brilliant. So efficient but friendly and helpful. Reviewed on: 29th April 2024

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