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Monmouthshire Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.85 (219 reviews)

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4.79

Based on 219 reviews, last reviewed 25th Apr 2025

44% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

92%

3 star

2 star

Latest highest rating:

5

Had a great chat with Leon about options Had a great chat with Leon about the options available and he helped me choose the correct mortgage. I managed to get a much better deal than I was ex... Read more Reviewed on: 25th April 2025

Latest lowest rating:

1

The Truth about the Monmouthshire Building Society Once upon a time building societies existed to help people in their communities. In the case of the Monmouthshire Building Society this is no longer ... Read more Reviewed on: 6th January 2025

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About this product

Monmouthshire Building Society mortgage reviews can help you to find out what other Smart Money People have to say about what could be your biggest ever financial purchase. Smart Money People was established in 2014 to help provide an independent source of Monmouthshire Building Society mortgage reviews. You write your mortgage reviews here to help other people find the best mortgage providers. Together, we can make financial services work better for everyone.

Monmouthshire Building Society Mortgages reviews (219)

Review of the Monmouthshire Building Society, Mortgages:

Olly was excellent explained everything very clearly...

Olly was excellent explained everything very clearly and really helpful Reviewed on: 2nd October 2024

Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Your comments will be passed on Olly. Response date: 3rd October 2024

Mortgage renewal - Olly Taki

We've been working with Olly Taki to renew our mortgage and he has been beyond helpful. It's our first renewal, so we didn't know what to expect but he took us through each step and was super patient with our many questions. Mortgage renewals aren't the most enjoyable experience - particularly given the market - but this was arguably the best customer service we've ever received. Thanks Olly! Reviewed on: 22nd November 2024

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review regarding your mortgage renewal. It's great to hear that this was the best customer service that you have ever received, your comments will be passed on to Olly. Response date: 26th November 2024

Excellent

What can I say, Excellent service? Reviewed on: 21st November 2024

Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Response date: 22nd November 2024

I have dealt with Peter gomersall and he knows his j...

I have dealt with Peter gomersall and he knows his job extremely well. He is probably the main reason why I chose Monmouthshire building society for a mortgage Reviewed on: 15th November 2024

Good quick advice.

Good quick advice. Focussed and accurate. Reviewed on: 4th November 2024

Reply from Monmouthshire Building Society Thank you for leaving a review for the Society. Your comments have been shared with the Direct Sales team. Response date: 4th November 2024

Hristina was a delight to deal with :)

Getting a mortgage approved and completed is always an arduous and stressful process, but Hristina at the Monmouthshire was a delight to deal with. She held my hand throughout and was always helpful and pleasant. She did everything she could to make the process as smooth and pain free as possible. Reviewed on: 31st October 2024

Reply from Monmouthshire Building Society Thank you for leaving a review for the Society. We are so pleased that you had a positive experience with us. Your feedback will be passed on to Hristina. Response date: 31st October 2024

Jamie was extremely helpful, and patient

Jamie was extremely helpful, and patient and made my experience extremely comfortable and streamlined Reviewed on: 23rd October 2024

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. We are happy to hear that you had a positive experience. Your feedback will be shared with Jamie. Response date: 23rd October 2024

Arranged a product switch.

Arranged a product switch with James Warburton (mortgage adviser). Very thorough and professional. Explained matters well. Prompt in his dealings and made the process simple. Reviewed on: 18th October 2024

First class customer service

Had a rate change enquiry which was dealt with promptly and expertly. The initial contact was by email but a member of staff telephoned me to follow up on my query and further assistance was given today by Jamie Warburton who knows his onions!! Very very helpful and friendly Reviewed on: 14th October 2024

Reply from Monmouthshire Building Society Thank you for leaving a review following your rate change enquiry. We are so pleased that you had a good experience and your comments will be passed on to Jamie. Response date: 14th October 2024

Olly Taki was very good, clear and explained things...

Olly Taki was very good, clear and explained things well. Very friendly and wasn't rushed. Reviewed on: 13th October 2024

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. We are so pleased that you had a good experience, your comments will be passed on to Olly. Response date: 14th October 2024

Professional, knowledgable and prompt service.

Professional, knowledgable and prompt service. Jaime was easy to deal with and was clear in all his communication. Great service. Reviewed on: 29th September 2024

Reply from Monmouthshire Building Society Thank you for leaving a review following speaking with one of our colleagues. Your feedback will be passed on to Jamie. Response date: 30th September 2024

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