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Monmouthshire Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.85 (265 reviews)

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4.80

Based on 265 reviews, last reviewed 28th Jan 2026

35% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

92%

3 star

2 star

Latest highest rating:

5

Great customer service Anita was really helpful taking care to provide detail every step of the way, really focusing on the customer and our requirements. Her advice and fri... Read more Reviewed on: 28th January 2026

Latest lowest rating:

1

The Monmouthshire Building Society have a 'floor' ra... The Monmouthshire Building Society have a 'floor' rate on their variable rate products that, at the moment, doesn't go beneath 3.5 %. However they hav... Read more Reviewed on: 24th August 2025

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About this product

Monmouthshire Building Society offer a range of mortgages to cover different borrowing needs.

Whether you’re looking to buy your first home, move somewhere bigger, or simply get a better deal, you can book an online appointment with a Monmouthshire mortgage advisor.

Monmouthshire Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Monmouthshire Building Society before, you can also leave a review and share your experience.

Monmouthshire Building Society Mortgages reviews (265)

Review of the Monmouthshire Building Society, Mortgages:

Great Service

Big thanks to Oliver for making our remortgage process so simple and for a great service! Reviewed on: 6th February 2025

Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Your comments will be passed on to Oliver. Response date: 6th February 2025

Helpful advice.

Helpful advice when planning house move/ porting of mortgage. Both the on line portal, telephone and email correspondence was simple and helpful. Reviewed on: 27th February 2025

Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Response date: 27th February 2025

Great experience, great service, quick friendly effi...

Great experience, great service, quick friendly efficient Reviewed on: 26th February 2025

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. Response date: 27th February 2025

good listening,professional

good listening,she understool me Reviewed on: 14th February 2025

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. Your feedback will be shared with the team. Response date: 18th February 2025

Jahsua knew everything about the mortgage applicatio...

Jahsua knew everything about the mortgage application and very knowledgable, helpful and understanding. Reviewed on: 7th February 2025

Excellent Service

The mortgage advisor was very easy to contact and was extremely knowledgeable, friendly and helpful. The process was simple, quick and straightforward. I couldn't ask for anything better. Reviewed on: 5th February 2025

Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a good experience with the Society. Response date: 6th February 2025

Very professional service.

Excellent customer service and a friendly voice at the end of the line. Thanks a lot. Keep up the good work. Reviewed on: 5th February 2025

Reply from Monmouthshire Building Society Thank you for leaving a review for the Society. We are so pleased to hear that you have received excellent customer service. Response date: 5th February 2025

Great customer service

Called to arrange porting current mortgage onto next house Reviewed on: 3rd February 2025

Reply from Monmouthshire Building Society Thank you for leaving a review. We are pleased to hear that you received great customer service. Response date: 3rd February 2025

Very helpfull with everything going forward

Very helpfull with everything going forward Reviewed on: 3rd February 2025

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review, it is great to hear that you had a positive experience. Response date: 3rd February 2025

Great customer service and quality procedure

Great customer service and quality procedure Reviewed on: 31st January 2025

Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Response date: 31st January 2025

We have always had great customer service with Monmo...

We have always had great customer service with Monmouthshire Building Society over the past 10 years. No complaints. Reviewed on: 30th January 2025

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review. We are so pleased to hear that you have received great customer service over the past 10 years. Response date: 30th January 2025

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