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Monmouthshire Building Society: Savings reviews

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4.88
Based on 2,858 reviews, last reviewed 17th Dec 2025
55% decrease in 5 star reviews
in the past 90 days
80% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
92%
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8%
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Latest highest rating:

5

Junior Isa in the Queen Street branch I set up a Junior Isa in the Cardiff Queen Street branch. Cathy was very friendly and explained everything in great detail. We spoke about her visits ... Read more Reviewed on: 5th December 2025
Colin S's avatar
Colin S

Latest lowest rating:

1

In branch service review Andrea was so helpful and explained everything. Reviewed on: 30th October 2025
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About this product

Monmouthshire Building Society savings reviews can help you to find out more about life at Monmouthshire Building Society. How easy is it to contact Monmouthshire Building Society? And how friendly are they? Our Monmouthshire Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Monmouthshire Building Society Savings reviews (2858)

Review of the Monmouthshire Building Society, Savings:

Friendly helpful staff.

5
Main reason for my satisfaction with Monmouthshire Building Society is the friendly, helpful staff at its Caldicot branch. They are always ready to help and advise - making saving with them a pleasure. I only wish I could afford to save more but... the amount I save doesn't seem to be an issue as I believe I get treated as well as a customer saving considerably more. I own my own house and can't, certainly for the foreseeable future see me needing a mortgage but, if I did, I would have no hesitation in seeking advice from my local branch. Reviewed on: 2nd July 2024
Elizabeth G's avatar
Elizabeth G
Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience in the Caldicot branch. We will pass on your feedback to the team at Caldicot. Response date: 2nd July 2024
Monmouthshire Building Society Logo
Monmouthshire Building Society

In branch service review

4
While at community library event customer said that liked saving with you due to the fact we are local, care about our customers and always provide excellent customer service. Reviewed on: 25th November 2025

In branch service review

5
We love a passbook and coming in to see the staff. Reviewed on: 22nd November 2025

In branch service review

5
The personal service. Information explained so that we can may informative choices. A friendly and professional service from Sarah. Reviewed on: 21st November 2025

In branch service review

5
I like the friendliness of the staff . But I cant thin of any news. Reviewed on: 21st November 2025

In branch service review

5
Jennie, Louisa and Liz were amazing, they helped me with my accounts and answered all the questions I asked. Reviewed on: 21st November 2025

In branch service review

5
The helpful staff and great atmosphere especially. Alison, Beth and Lucas. Reviewed on: 21st November 2025

In branch service review

5
Kate and Jo go over the above on every visit I have the branch. They both are a credit to have in branch, Both so knowledgeable and considerate and helpful. Reviewed on: 21st November 2025

In branch service review

4
Could become more up to date with modern The. Online easy of access. Reviewed on: 21st November 2025

In branch service review

5
I like the passbooks. I would like to be able to pay in using a bank card. Reviewed on: 21st November 2025

In branch service review

5
Personal contact, Local office,. Reviewed on: 19th November 2025

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