Write a review

MORE THAN: Pet Insurance reviews

Name: Pet Insurance
Rating: 2.66 (111 reviews)

View other MORE THAN products

2.43

Based on 111 reviews, last reviewed 22nd Aug 2024

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

29%

14%

50%

Latest highest rating:

5

I have a little dog Poppy who is now 13 so has ongoi... I have a little dog Poppy who is now 13 so has ongoing allergies and previously had operation to remove a large cyst on her leg ,More Than have paid v... Read more Reviewed on: 22nd August 2024

Latest lowest rating:

1

Steer clear of these rip off merchants My dog went in for an operation we were quoted £1100 for the operation to remove the lump and have the lump tested for cancer, we paid the 20% excess ... Read more Reviewed on: 23rd May 2024

Read all reviews See your review

About this product

Before taking out a new pet insurance policy, check customer reviews to gain valuable insight into the provider. We’ve got plenty of genuine MORE THAN pet insurance reviews, from pet owners just like you, to help you understand what life as a MORE THAN customer is really like.

MORE THAN offers insurance policies for both cats and dogs, with a multi-pet discount available. Choose your level of cover, with Accident only, Basic, Classic or Premier levels of cover....

MORE THAN Pet Insurance reviews (111)

Review of the MORE THAN, Pet Insurance:

They are money grabbing dodgy players

Got my small dog insured with with them in 2019 for £21.73 per month. The renewal figure for this year (2021) is coming in at £31.71. I have not made a claim during the two years I have been with them. I will be searching for a new provider this month . They are a bunch of rip off merchants so don't go near them. Reviewed on: 11th May 2021

Saved my furbaby

Recently got a new kitten named floki who I adore, they helped me set up my premium insurance, gave me help and numbers and allowed me to have 24hour contact to a vets who helped him with some dietary issues! Reviewed on: 16th August 2022

Morally reprehensible

I'll keep it brief. They're quite happy to accept your hard earned cash, year after year. But when the time comes and you have to make a claim, they concoct some cock & bull nonsense as to why it isn't covered. 3 times in 18 months (2 dogs) we tried to claim for different things and none of them were covered, leaving us with a £4k vet bill. Simply not to be trusted. Reviewed on: 5th August 2022

Beware of price increases at renewal

More than offer 2 policies - an annual policy and a life time policy. The life time policy means that if your pet requires ongoing treatment for an ongoing condition over several years you can claim year after year and you pay extra per month for this type of policy. What they don’t tell you is that is that if they are aware you will be claiming year after year they estimate what the vets bills will be and add that to your premiums at renewal. The price of my policy has jumped b... Reviewed on: 11th May 2022

Totally Useless Avoid !

I have been a loyal customer for many years and never made a claim on my pet insurance. Today I called More Than to try and reduce my 2 pet springer policies by combining into one. The representative was useless to say the least and had no idea what she was doing. She could not grasp the idea of what I was trying to do. In total I pay over £600 per year for the 2 dogs. Yet go online and do a quote for both and it comes down to less than £300 as a new customer. I really would avo... Reviewed on: 22nd April 2022

9 years insured, no claims and will not pay

Until this year we have had no problems, in the beginning of the year our dog had a cyst on her lower eye lid. We had it operated on and then claimed. More Than Reply..as we had renewed our policy online we fell under the 14 days clause...£600 not covered. 2nd incident. So our dog has come out in hotspots which are due to allergies. I had blood tests done, sent to America for results. Vaccination available. Obviously I booked it and paid for in advance as our vet tells me that ... Reviewed on: 13th April 2022

Rip off & tried to take two excess payments

They are the worst pet insurance , They took two excess payments for one illness I rang & rang them I had to involve the Ombudsman then they paid the excess back but they then paid the vets instead of me then I had to get it back off the vets ? they never respond back to you when you ring them they say they understand and will get back to you but they never do , now they have increased my policy for my dog by £70 month what a rip off I will never insure any future pet car ... Reviewed on: 6th April 2022

High Premiums but worth it when I needed to claim

I've been with MoreThan Pet insurance for several years, my dog is now 11 years old and I was concerned at the increase in premiums at renewal as she gets older. This year I needed to claim over £1000 of vet bills, and I must say I am very impressed with the ease and speed of the claim, and received my payout, minus the 20% excess very quickly indeed. Don't make the mistake of cancelling and renewing to get a better price each year, or you may not be covered for any illnesses th... Reviewed on: 4th February 2022

dental /cancer

our dog had dental work carried out ,and after a few weeks started to lose weight fast . it turned out the dental work wasnt the problem it was the cancer . the dog was put to sleep . we forwarded the bill to more than , as we were paying 120.00 per month . never made a claim ever . the dog was 13 years old . a week or so later we got a letter back we are not paying you over 1500.00 was the bill we were left with . totally crap company . avoid at all costs . they say there looki... Reviewed on: 24th November 2021

AVOID THIS COMPANY

Premiums will start out low. However if your pet develops any condition they will price you’re premiums to recover costs. I have a 3 year old Lhasa who has always been insured with MT. FIRST years premium was £28 pm (£336) Per yearHe was diagnosed half way through first year with hip dysplasia. Second years monthly payments £80.63 pm £967.56 for the year. Just got renewal £142 pm so £1700 for year. DISGUSTING ABSOLUTELY DISGUSTING. They cannot justify these prices Reviewed on: 12th November 2021

ongoing conditions

buyer beware-- my dog suffers from incontinence which is ongoing controlled by propalin but at each renewal they start the year again so cost never reaches the excess so more than never pays, this is a rip-off Reviewed on: 10th November 2021

Do you have a different MORE THAN product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Alternative products

Pet Insurance
from E&L 2.86 from 5 reviews
Pet Insurance
from Purely Pets 4.66 from 2027 reviews
Pet Insurance
from Insure Your Paws 2.71 from 6 reviews

There's still more to see!

MORE THAN has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub