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Nationwide: FlexAccount reviews

Name: FlexAccount
Rating: 4.62 (1114 reviews)

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4.62

Based on 1,114 reviews, last reviewed 3rd Sep 2026

78% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

74%

15%

Latest highest rating:

5

Longtime happy customer I have been with Nationwide for many years and always find them very helpful, and I like the fact that they have such a strong High Street presence - ... Read more Reviewed on: 3rd September 2026

Latest lowest rating:

1

Executor account hell with NBS Used Flex account as executor account to distribute estate according to Will. However Nationwide force you to drip feed small payments over days, addi... Read more Reviewed on: 26th May 2026

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About this product

Nationwide’s FlexAccount is a current account with no monthly fee.

If you’re eligible for an overdraft, the first £50 is interest free. Nationwide will open a savings account for you with your new current account. Taking a current account with Nationwide makes you eligible for access to exclusive savings accounts.

Nationwide FlexAccount reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience.

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Nationwide FlexAccount reviews (1114)

Outstanding service

Rang for my contactless card, sorted in 2 minutes and sent within 3 days! Reviewed on: 22nd June 2016

Flexible and affordable banking

Easily swapped to Nationwide Flexaccount. Everything was swapped over, and all DD moved across. The account is great with breakdown insurance, travel insurance and mobile insurance all combined for a very low cost Reviewed on: 22nd June 2016

Extremely easy to use and maintain

I have had a flexaccount with nationwide for 2 years now and I have never ever had any issues or complications with my account. My app allows me to easily keep an eye on my account and daily transactions. Reviewed on: 22nd June 2016

EXCELLENT CUSTOMER SERVICE

They have been the best bank I have ever dealt with by far. I have had several weird things occur to my bank accounts and they have been so professional and helpful at all times, no matter who I have spoken with. I simply cannot fault them and totally hand on heart recommend them to anyone. SWITCH ACCOUNTS TODAY!!!! JUST DO IT!!!!!! Reviewed on: 22nd June 2016

Best bank

Absolutely brilliant bank with great cutsomer service Reviewed on: 20th June 2016

AWESOME CUSTOMER SERVICE

I love Nationwide - I can transfer my money into my (adult) kids other Bank Accounts anytime 24/7 unlike my main Bank Account held with RBS where if I transfer money on a Saturday it isn't in the kids Accounts until Monday! Nationwide's staff whether in Branch or on the phone will always help to resolve any problem quickly and fairly. And if they say that they will call you back - they do! Nationwide definitely deserves to win! Reviewed on: 1st June 2016

Still with them after all these years!

I joined Nationwide decades ago when they were the first bank to introduce a free banking service. I have remained with them ever since and I can honestly say they have never let me down with anything. I still get free banking and can even use my cards abroad without hidden charges. Reviewed on: 23rd May 2016

Best bank account

I have used Nationwide for over 25 years for my salary being paid in and my direct debits. They are really friendly and I never have any problems with charges, etc. Their customer service on the telephone is also excellent. I would recommend them to everyone. Reviewed on: 19th May 2016

A current account with a bonus

I have a flex account with the Nationwide which is so easy to access on line and transferring money to my other accounts or for one-off payments is really easy (I pay regular bills by Direct Debit). As my salary, in excess of £750 per month is paid into the account I get travel insurance for holidays in the UK or Europe completely free. As someone who travels several times a year this is a real bonus and saves me real cash. I am really pleased Reviewed on: 19th May 2016

Superb customer service

Help me when I had a personal issue Reviewed on: 18th May 2016

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