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Nationwide: FlexAccount reviews

Name: FlexAccount
Rating: 4.6 (1098 reviews)

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4.60

Based on 1,098 reviews, last reviewed 4th Jun 2026

1% decrease in 5 star reviews

in the past 90 days

75% decrease in 1 star reviews

in the past 90 days

73%

15%

Latest highest rating:

5

Faithfully Yours, I have been a Nationwide customer for twelve years now. I was ambling along , doing quite well or so I thought but then I had a lifechanging event and... Read more Reviewed on: 4th June 2026

Latest lowest rating:

1

Executor account hell with NBS Used Flex account as executor account to distribute estate according to Will. However Nationwide force you to drip feed small payments over days, addi... Read more Reviewed on: 26th May 2026

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About this product

Nationwide’s FlexAccount is a current account with no monthly fee.

If you’re eligible for an overdraft, the first £50 is interest free. Nationwide will open a savings account for you with your new current account. Taking a current account with Nationwide makes you eligible for access to exclusive savings accounts.

Nationwide FlexAccount reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience.

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Nationwide FlexAccount reviews (1098)

Great customer service

I've always had great customer service with Nationwide, especially as I recently lost my mother and they were very helpful in closing her accounts and following through. I find the account easy to user and operate and still plenty of branches around if I need to talk. Reviewed on: 20th January 2022

Easy to use online banking

Current account that's easy to use for savings, transfers, standing orders and direct debits Reviewed on: 18th January 2022

Best of British

Have been banking with the Nationwide for more than 30 years. Can't fault them. Reviewed on: 17th January 2022

Good account and app easy to use

Does what it needs to do but when wanting to pay a new person or company via the app you need the card reader which, while it does offer extra security, makes a mobile app less mobile unless you always carry the card reader with you. Reviewed on: 17th January 2022

Unhelpful unreasonable and do not care about customers

Been with nationwide since 2016, had several issues not been bothered about before. Now did try to resolve another issue and then is just been ignored, not showing any interest to help. Not surprised why are so many bad reviews. Will move to another bank. Not recommending use this bank, they don’t care about customers at all. Reviewed on: 14th January 2022

Lifetime Customer

After over 20 years with Nationwide, there has never been a poor customer experience. Pleasant staff good service on the telephone, good communication and updates regularly and a nice branch to visit locally. Reviewed on: 14th January 2022

Nationwide recommendation

I would recommend Nationwide. The app is easy to use and you can do a lot of banking through it. Customer services have been very helpful when needed. Reviewed on: 12th January 2022

Amazing

A trustworthy bank, with helpful staff in branch, great phone support and brilliant app services Reviewed on: 12th January 2022

Great company to bank with!

We swapped our main accounts to Nationwide a couple years ago. I find it much less complicated than previous banks, I have been with. Easy to bank online and the app is great! Customer service is fantastic as well! Reviewed on: 12th January 2022

Always a great service

Always a great service and mobile banking easy and secure to use. If there are issues then updates are given on the website and Twitter Reviewed on: 11th January 2022

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