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Nationwide: FlexAccount reviews

Name: FlexAccount
Rating: 4.62 (1114 reviews)

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4.62

Based on 1,114 reviews, last reviewed 3rd Sep 2026

78% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

74%

15%

Latest highest rating:

5

Longtime happy customer I have been with Nationwide for many years and always find them very helpful, and I like the fact that they have such a strong High Street presence - ... Read more Reviewed on: 3rd September 2026

Latest lowest rating:

1

Executor account hell with NBS Used Flex account as executor account to distribute estate according to Will. However Nationwide force you to drip feed small payments over days, addi... Read more Reviewed on: 26th May 2026

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About this product

Nationwide’s FlexAccount is a current account with no monthly fee.

If you’re eligible for an overdraft, the first £50 is interest free. Nationwide will open a savings account for you with your new current account. Taking a current account with Nationwide makes you eligible for access to exclusive savings accounts.

Nationwide FlexAccount reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience.

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Nationwide FlexAccount reviews (1114)

easy to use

me and my partner have a joint account, easy to use Reviewed on: 20th July 2022

Good service, great app & friendly staff in-branch

After being extremely let-down by Natwest, who took over £2000 in charges from me (despite my being in financial hardship due to illness), I changed my current account to Nationwide. The process was very easy & I was able to switch to an account without an overdraft or fees. The app works well (easy to navigate & reliable) and they warn you well in advance on the login page if there's going to be maintenance. I liked being able to set up alerts that tell me when my account balance gets down to my chosen amount, and they also message me if there's a Direct Debit pending & not enough money in the account to pay it (and it gives me until 2.30pm to pay money in to cover it). The staff in my local branch are always helpful & welcoming, plus their cashpoint outside also takes deposits so you can pay money in at any time, even out of hours. I haven't had any experience of trying to get help with any issues, so I can't report anything about online or phone customer service. Reviewed on: 8th July 2022

Excellent service to transgender customer

My transgender son needed to urgently change his bank account name and title to facilitate a change in his passport. Time was of the essence. The nationwide assistant at Cabot circus branch Bristol was friendly supportive and efficient. She sorted it all immediately to his great relief. This excellent customer service means so much to transgender people who so often face bureaucratic difficulty and lack of support and understanding. Thank you so much. I applaud that staff member whoever she is and hope the management can identify and thank her for me Reviewed on: 20th April 2022

Worst bank I have ever had the misfortune to deal with

I cannot move my money to a reputable payee as Nationwide ask me to verify that it is me through their banking app and when I say it is me they refuse the transaction.The world' s largest building society?Certainly the world's worst building society from my experience.I have made two complaints, neither have been acknowledged.When I tried to make a 3rd complaint that neither complaint had been acknowledged instead of sending the detailed message it mysteriously disappeared as I tried to send it.I eould urge all people who gave had shoddy service from Natiobwide to contact the relevant authority detailing their experiences. Reviewed on: 17th April 2022

Fantastic Bank

I’ve been a customer for nearly 2 years and I have struggled to find my bank I like with amazing staff, service and easy to use. Nationwide fits all of these and the staff are the best you’ll ever get with any other bank. Plus there amazing service to help protect customers from fraud is amazing. Reviewed on: 3rd April 2022

PERFECT SIMPLE BANKING

I've been with them for over 20 years and still can find no reason to fault them, the flex account does everything you need with no fuss Reviewed on: 2nd April 2022

The best bank

In my experience this is the best bank Reviewed on: 2nd April 2022

There's always someone there to care

Happy to enter our branch in Kirkcaldy, never wait too long and there is always someone in front of the counter and behind the counter available, making customers feel valued. Also like their community spirit too which is evident with their different projects collecting items for those in need. Definitely have the human touch. Reviewed on: 29th March 2022

Great and caring

I have enjoyed my banking with Nationwide. They are very helpful with their valued customer members. They offer low interest rate on loans, credit and overdraft. The mobile app is very secured and innovative. Excellent customer services. Thanks Reviewed on: 29th March 2022

Easy to use account

Great easy to use account online and also helpful staff in store if needed. Reviewed on: 27th March 2022

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