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Nationwide: FlexDirect reviews

Name: FlexDirect
Rating: 4.4 (296 reviews)

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4.46

Based on 296 reviews, last reviewed 17th Jun 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

67%

21%

Latest highest rating:

5

Very good current account switch deal with a god bon... Very good current account switch deal with a god bonus payment. The FlexDirect account offers great incentives like cashback and interest. The Nationw... Read more Reviewed on: 17th June 2025

Latest lowest rating:

1

Nationwide have no concern for members banking exper... Nationwide have no concern for members banking experience. The IT systems used are woeful both from a user POV and back end. I am worried that the who... Read more Reviewed on: 26th June 2024

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About this product

Nationwide FlexDirect reviews (296)

Review of the Nationwide, FlexDirect:

Astronomical overdraft interest

Recently put overdraft interest up to 40% with no move to support customers with an overdraft. Reviewed on: 9th February 2020

Best bank

Simply app, good customer service Reviewed on: 3rd April 2023

Easy app

Very easy to use. Emails alerts when terms ending. Reviewed on: 3rd April 2023

Good, safe bank and app

Works well and they offer good savings accounts. Reviewed on: 30th March 2023

Good quality Bank

Long term user Good service. Good perks. Worth using Reviewed on: 30th March 2023

FlexDirect

Great interest rates, easy to use app and great customer service. Reviewed on: 28th March 2023

Mobile app needs updating

I switched to Nationwide last year and whilst I haven't had any problems with them, I think they could improve their mobile banking app. Until very recently you needed a card reader to send payments to a new payee and you are still unable to change the reference on a payment when using the app, which is how I mainly bank. I have had no other issues and find them to be a decent bank. Reviewed on: 26th March 2023

Good solid banking

Been with them for years highly recommended Reviewed on: 16th March 2023

Good value, care for the members/customers

Good value, care for the members/customers, although some of the interfaces are a bit clunky. Reviewed on: 16th March 2023

Excellent for banking

Been with them 40+ years never a problem Reviewed on: 16th March 2023

Fantastic online account

Easy to use, well designed online account Reviewed on: 16th March 2023

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