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Nationwide: FlexDirect reviews

Name: FlexDirect
Rating: 4.58 (333 reviews)

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4.58

Based on 333 reviews, last reviewed 20th Feb 2026

3200% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

70%

20%

Latest highest rating:

5

Nationwide is 5 star. Nationwide is 5 star. They look after their customers and provide bonuses. You can always go into branch and speak to a human to resolve any queries. ... Read more Reviewed on: 20th February 2026

Latest lowest rating:

1

Nationwide have no concern for members banking exper... Nationwide have no concern for members banking experience. The IT systems used are woeful both from a user POV and back end. I am worried that the who... Read more Reviewed on: 26th June 2024

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About this product

The Nationwide FlexDirect current account pays interest on your money and you can earn cashback on debit card purchases for the first 12 months.

If you’re eligible for an overdraft, the first £50 is interest free. The FlexDirect account has to be managed online or over the phone, not at the branch.

Nationwide FlexDirect current account reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience..

Nationwide FlexDirect reviews (333)

Review of the Nationwide, FlexDirect:

A mutual

As well as being ethically sound, The Nationwide BS has good accounts suitable for all. Our small local branch has been very helpful to us over the years. Reviewed on: 19th November 2017

Good app, great customer service

Really pleased with moving to Nationwide Reviewed on: 13th January 2023

Good move

We moved our banking here last year and are pleased. Reviewed on: 12th January 2023

New Account

I just opened a new account and it was done efficiently and easily. I had no problems at all and it's great to be with a Building Society. Reviewed on: 10th January 2023

Not paid £200 switch bonus.

Shocking customer service. Not received £200 switch bonus.sent all round the house's.have called in the financial ombudsman to resolve.not good when you have joined in good faith Reviewed on: 15th November 2022

The bank account that won't let you send money

Never wanted to go back to this bank but wanted the £200 switch. Have to use a card reader every single time I try to pay anyone (even if I've paid them before) which is completely impractical. Rang nationwide, they won't help, and still haven't even sent me a card reader yet and it's been weeks. They won't even transfer the amounts I want over the phone when I call up. So I literally can't even send anyone money. Which is the main thing you need a bank account for... person I just off the phone to had no solution for me. I can't wait to change banks back again, only just changed and already having terrible experiences. Now stuck unable to pay rent and one very angry landlord. Cheers nationwide! Reviewed on: 15th November 2022

Great Account

Love the extra's and app is very easy to use Reviewed on: 27th September 2022

Top building society

Easy to deal with and offer wide range of products Reviewed on: 13th September 2022

Best on the high street

I have been a customer of Nationwide BS for over 20 years. They have always provided great customer service, good value policies [mortgage or loans] and reliable banking. Reviewed on: 18th August 2022

Best bank

I have been with Nationwide for about twenty years and have never wished to change to anyone else. I feel they serve my best interests - financially and as an advisory service. Reviewed on: 8th July 2022

Worst bank I have every come across.

Weeks ago a member of their staff cancelled our debit cards by mistake. THEIR MISTAKE. Eventually, they sent the replacements but they didn't turn up, so they have now ordered some more replacement cards. This has been going on for weeks and all the time we have no access to a cashpoint, we can't buy anything from a shop or anything online. Do they care? They say they are sorry but do nothing. AVOID. Their customer service is a joke. Reviewed on: 21st April 2022

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