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Nationwide: FlexDirect reviews

Name: FlexDirect
Rating: 4.31 (247 reviews)

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4.24

Based on 247 reviews, last reviewed 21st Nov 2024

50% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

64%

21%

Latest highest rating:

5

Great account that pays back. 2 years in a row I have recieve £200 just for having her account. The removal of the need for the keypad has also greatly increased the user experienc... Read more Reviewed on: 21st November 2024

Latest lowest rating:

1

Nationwide have no concern for members banking exper... Nationwide have no concern for members banking experience. The IT systems used are woeful both from a user POV and back end. I am worried that the who... Read more Reviewed on: 26th June 2024

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About this product

The Nationwide FlexDirect is a fee-free current account that can only be managed online or over the phone. Account holders can benefit from a secure mobile app and overdraft options. Interest is paid monthly on the funds held in a FlexDirect account.

Before opening a new current account, always check reviews to learn how happy existing account holders are. Our Nationwide FlexDirect reviews are written by genuine customers to give you valuable insight into the account.

Our reviews can highlight the best bits of the Nationwide FlexDirect account, as well as the areas that customers aren’t as satisfied with. Find out how long customers have had their accounts and whether the FlexDirect is their main bank account. Learn more about the mobile app and the features it provides. Read about customers’ experiences managing their accounts online and over the phone. Learn how swiftly the customer service team resolves account holders’ issues. All of this and more can be found in our Nationwide FlexDirect reviews.

Perhaps you already have a FlexDirect account? Why not write a review on Smart Money People today? Tell us why you chose this account and how satisfied you’ve been so far. What is your favourite thing about the account, and is there anything you feel could be improved? If you use the mobile app, which features are the most useful? If you have experience with the overdraft options, share your thoughts on those. Have you had any interactions with the customer service team, and if so, how did you rate the service? Leave an honest Nationwide FlexDirect review today. Together, we can help people like you make better financial decisions.

Nationwide FlexDirect reviews (247)

Review of the Nationwide, FlexDirect:

Ridiculous experience with "fairer share" payment

Copy and paste reply to complaints compounds their general poor service anyway. With only c.20% of people qualify despite us being valid members - so not possibly fair - will avoid them from now on. Reviewed on: 17th June 2023

Switching service

I used the switching service and I was impressed with the communication throughout the process. Bonus was paid promptly. The account has a decent interest rate and no complaints so far. Reviewed on: 16th March 2024

Easy current account

An easy current account which provides a cardholder to enter your debit card which feels safer., and you don't have to access through an app, As yet I have not had any problems Reviewed on: 15th March 2024

One of the best banks in the UK

I have used Nationwide for personal banking for over 35 years. When they brought out the app it worked well, and I have not needed to go into a branch for many years but the ser ice has always been excellent. Reviewed on: 12th March 2024

Relatively good, however recently had a poor custome...

Relatively good, however recently had a poor customer interaction via online chat. Reviewed on: 28th February 2024

Nationwide - good value, poor processes

Nationwide are good overall. Their attention to detail can be poor, particularly in their process, procedures and systems. I have two accounts which Nationwide have either not opened properly or not closed properly, and Nationwide have said that they have no intention of fixing the underlying system problems. Reviewed on: 21st February 2024

Easy banking experience

A good main bank account. Online app is easy to navigate and switch between FlexDirect and savings accounts. It's easy to set saving goals and round-up feature is handy. Could be improved by budgeting tools to categorise payments. Reviewed on: 17th February 2024

I was able to open my account online and have used t...

I was able to open my account online and have used the app for everything I need. It's a little annoying and outdated that they send a card reader where you have to insert your card to approve online transactions - thankfully you don't need this for every transaction. The interest rate is good but only for a low balance so I've opened a savings account with a different bank, even though I'd rather keep products with one provider. Reviewed on: 15th February 2024

The app is a bit clunky.

The app is a bit clunky. The interest rate is competitive. Annoying you have to use card readers. Staff are friendly and helpful. Nice that everyone is a member rather than shareholder. More branches than other providers. Reviewed on: 15th February 2024

Solid but uninspired bank choice

Nationwide, while a stalwart in the UK banking sector, leaves much to be desired in terms of innovation. Their online and mobile banking platforms, while functional, lack the modern flair and advanced features that other competitors offer. In addition, their customer service, while satisfactory, can at times be slow to respond. Although Nationwide's range of financial products is extensive, their offerings may not always be as competitive as those from other banks. Consider Nationwide as a solid, if somewhat uninspired, banking choice. Reviewed on: 15th February 2024

I chose Nationwide for their ethical position and I'...

I chose Nationwide for their ethical position and I'm happy I did. Everything is good, but their app isn't quite as up-to-date as other banks. For example, you can't pay cheques into your account with the app. Reviewed on: 15th February 2024

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