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Nationwide: FlexPlus reviews

Name: FlexPlus
Rating: 3.96 (324 reviews)

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3.91

Based on 324 reviews, last reviewed 29th Dec 2025

100% decrease in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

64%

10%

22%

Latest highest rating:

5

Excellent Excellent value, great rates, amazing treatment to make customers feel valued with the Fairer Share scheme and higher saving interest rates Reviewed on: 7th September 2025

Latest lowest rating:

1

Awful mobile phone insurance. Awful mobile phone insurance. One phone came back still damaged. I gave up on that claim. The second one was a pixel 6. The excess costs as much as a ... Read more Reviewed on: 29th December 2025

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About this product

Nationwide FlexPlus is a packaged bank account.

For a monthly fee, the FlexPlus current account gives you worldwide family travel and mobile phone insurance, plus UK and European breakdown cover.

Nationwide FlexPlus reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience.

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Nationwide FlexPlus reviews (5)

Just about worth it

I've had very poor experience with Nationwide when making a claim on the mobile phone insurance element of the FlexPlus account in the past. It was so bad that I left them altogether. Since being back my experience has been neutral. I'm not pleased at the price hike but I do at least qualify for the fairer share payment Reviewed on: 26th February 2025

Pity

The staff were great. The computer system was not thought out well. Over complicated and verbose The actual policy is excellent Reviewed on: 3rd December 2023

It was best but not anymore

I could have given 7 stars if service was as it used to be. Early 2022 they have made so many changes, mobile coverage restrictions, car break down goes to AA, AA is one of THE worst Companies. I have used RAC, AA and alway had disappointing service but when upgraded to flexi in 2016 it was so good untill 2021, no matter where u breakdown immediate local recovery will turn up and sort you out now AA, car breaks down at home, AA takes 5 hours to send someone just to see, then says wound u be able to take it to the garage yourself even power steering failed and it won’t even move and i said i will speak to the garage on Monday because it’s weekend and all garages are closed, AA puts in its report customer agrees to take it to garage himself i called again to explain its not correct, car steering wheel does move why are they putting my life at risk it can get into accident they promised to send recovery in couple of days time but whole day messages time has changed, i took day off work which cost me £400 a day but they didn’t come, their was no weather issues but they said oh we have so much work load. Now what can get worst then this, travel insurance says it covers all, i lost my expensive watch abroad, i really don’t know where, either i took it off at restaurant for washing hands and put in my side pocket of fleece but i looked everywhere, came back and realised i had travel insurance called them they said u need to go back to that country and log a complaint with local police and they will do investigation and determine value, and that value will go in claim. I said i have receipts books all the documents for what i paid. But they didn’t help so i gave up. Mobile insurance, they never had mobile registration before but now they have , because i asked them in 2017 to register my new phone they said it’s not required we don’t do it like other banks, whenever it breaks or lost etc it will be covered but when i had issue with my phone breakdown they said your phone isn’t registered? Long stories, I referred many people to nationwide just because of their good services but it’s not worth anymore, specially AA is enough yo destroy their reputation, anything AA says is a lie, false promises. Reviewed on: 18th December 2022

Carefully read Terms/ Conditions

I assumed that Travel Insurance covers your travel as its title suggests. Unfortunately I recently had to make a claim after being hospitalized ex U.K. just a couple of days before my return flight, this part of the flight to return home cannot be a part of your claim I quote the reply I received “Page 17 of the Policy Booklet under Indirect Losses explains, we won’t cover any cost you would normally have to make during your trip. So when you pay for the holiday your flight home is not classed as an additional cost or a financial loss. Still makes no sense to me but just wanted everyone to be aware of this. Reviewed on: 27th May 2020

Good account however the Mobile Insurance is completely dreadful.

Good overall account, credit interest, free worldwide atm withdrawals, worldwide travel insurance. However the mobile phone insurance provided by lifestyle services group is completely dreadful. Water damage to my handset. Day 1 - Made claim and sent handset to Ashford to be repaired by Royal Mail special delivery. Day 11 - Recived handset back repaired. Day 12 - Handset stopped working with the same fault and called them immediately to report this (evening ) Day 13 - Handset sent back to be repaired Day 18 - Still waiting for the handset to be returned Made multiple telephone calls, no one can provide a date to when I'll get a repaired or replacement handset. Reviewed on: 19th October 2017

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