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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6061 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,061 reviews, last reviewed 17th Apr 2026

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6061)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Quick and easy address update

With a few clicks I was able to update my details, no fuss. Reviewed on: 19th March 2021

Payment pending

Quick response and direct me to correct information Reviewed on: 19th March 2021

The best bank in the world

All you need to meet personal and business banking needs. Definitely the best bank in the world. Reviewed on: 19th March 2021

Wonderful service

Cora was very helpful with my issue with the bank today . I have now got my issue sorted out and can use my bank card again. Cora was very polite and kind Reviewed on: 19th March 2021

ease of banking

being able to change address online during covid was a great convenience Reviewed on: 19th March 2021

Required assistance

Quick and precise information everything I needed I was able to get sorted quickly Reviewed on: 19th March 2021

Really simple. Great systematic approach

showed me quickly and easily with one sentence answers to guide me to the correct place on the screen to get to my answers no messing about great automation. Reviewed on: 19th March 2021

Excellent customer service

Great support during covid. Excellent customer service, thanks! Reviewed on: 19th March 2021

Easy to use chat help

I wasn’t sure whether I’d completed the sign up to online banking as I needed a card reader to do it. I ordered one when prompted but used Cora chat to see if I needed to do more. I was reassured that I needed to wait for the reader to arrive. I could come back to Cora chat if it didn’t arrive or I had other questions Reviewed on: 19th March 2021

Always quick and efficient.

Customer service fantastic with good applications in use. Reviewed on: 19th March 2021

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