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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6061 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,061 reviews, last reviewed 17th Apr 2026

100% decrease in 5 star reviews

in the past 90 days

67% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6061)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Not seen a bot like this. Really accurate and efficient.

I work in tech...(but legal tech).... and am so impressed by the service I just received from this bot. I need to rethink my client adoption strategy! This is a really efficient service! Reviewed on: 13th March 2021

Pretty easy question answered

Easier for questions to be ansqered Reviewed on: 13th March 2021

Excellent responses

It was easy to follow the quick answers extremely helpful allowing me to sort out my issue Reviewed on: 13th March 2021

Mr Andrei-Victor Serban

An amazing use of AI to solve consumer issues while freeing up IT support. Reviewed on: 13th March 2021

Cora is easy to use

I used Cora an online tool for Natwest to help change my address online. It was very simple and quick to use, I would definitely recommend using it. Reviewed on: 13th March 2021

great bank, great service

Great bank, great staff, great skynet overlord AI answering the phones. i've always had great service from natwest. Thanks again guys Reviewed on: 13th March 2021

Instantly helpful

Thought I would have to go to branch but all done online Reviewed on: 13th March 2021

speedy

quick an accurate but I do not like how long it takes me to get rid of ruddy Cora when I am done Reviewed on: 13th March 2021

Speedy information and support

I was able to access relevant advice and support straight away which helped me significantly. Reviewed on: 13th March 2021

Helpful staff

The staff at nat west are very helpful friendly and polite they explain things if you don't understand without making you feel bad for not understanding Reviewed on: 13th March 2021

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