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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6061 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,061 reviews, last reviewed 17th Apr 2026

100% decrease in 5 star reviews

in the past 90 days

67% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6061)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Easy to understand

Easy to do something with my bank , online . Reviewed on: 10th March 2021

Excellent service cpuldnt ask for better

I needed help with downloading a statement online and she was easy to follow and completed my issue within seconds Reviewed on: 10th March 2021

On-line banking

Since banking at real bank is effectively over I have been impressed with your on-line service. Reviewed on: 10th March 2021

Extremely helpful. Correct advice given quickly and efficiently

Very happy with speedy response to a query Reviewed on: 10th March 2021

Not as good as a real person but answered my query quickly

Had something to ask and there is no secure message service with Nat West like there is with another bank that I use for online banking. But Cora did answer my question. I'm not absolutely convinced I won't have to return or even go to a branch to sort out my query but it was better than waiting ages for an answer from a real person I guess. Reviewed on: 10th March 2021

Excellent service

Cora did an excellent job answering my problem Reviewed on: 10th March 2021

Quick and easy

A lovely painless way to change your address, a tad impersonal, but the ease and efficiency of the operation makes up for that. Reviewed on: 10th March 2021

Quick and easy change of address

very quick and easy to do, done in 5 minutes Reviewed on: 10th March 2021

Update of personal details

The initials security log in was safe and secure, once connected to Cora , the format was very easy to follow. It saved me time going to my nearest branch which is extremely busy at present. Reviewed on: 10th March 2021

Always very helpful

I know can always ask questions and get answers Reviewed on: 10th March 2021

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