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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6061 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,061 reviews, last reviewed 17th Apr 2026

100% decrease in 5 star reviews

in the past 90 days

67% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6061)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Excellent!!

The best bank I’ve used, very helpful and easy to use Reviewed on: 20th January 2021

Solid service. No complaints.

Easy to use. Never had any issues with it. Reviewed on: 20th January 2021

Enjoy the easy of use on it

I really like how easy that NatWest has made the banking for us Reviewed on: 19th January 2021

Excellent

Wonderful customer experience. Congrats to natwest Reviewed on: 19th January 2021

Some and effective

I love Cora and it's always there for any straightforward questions I have. No queues, 24x7 and no awkward accent lroblems Reviewed on: 19th January 2021

Simple Yet Effective

I found it very easy to use and easy to navigate Reviewed on: 19th January 2021

Brill

Unreal just unreal. Can’t explain how unreal Reviewed on: 19th January 2021

Excellent.

What more could you want? Come now , it’s 2021 let’s go Reviewed on: 19th January 2021

Love it

I love Cora it’s Such a helpful feature! Reviewed on: 19th January 2021

No more long waits waiting for the options to be played back to you

Best bot that I have used. Always seems to give me the answer I need without having to wait on listening to every option on a pre recorded voice message. Very slick. Reviewed on: 19th January 2021

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