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NatWest: Black Account reviews

Name: Black Account
Rating: 4.59 (226 reviews)

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4.20

Based on 226 reviews, last reviewed 7th May 2025

No new 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

83%

Latest highest rating:

5

Always provided excellent personal service Always provided excellent personal service Reviewed on: 20th April 2025

Latest lowest rating:

1

Poor and unexperienced Team member I am submitting this review due to the poor and unhelpful service I received from a team member named Priyank Rawat. His explanation regarding charges... Read more Reviewed on: 7th May 2025

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About this product

The NatWest Premier Reward Black account charges a monthly fee in return for a wide range of benefits.

Benefits include a concierge service, discounts, insurance policies and cashback. You’ll need to meet the income, savings or mortgage limits to be eligible for the NatWest Premier Reward Black account.

NatWest Premier Reward Black account reviews help you find out what it’s really like to be a customer. If you’ve used NatWest before, you can also leave a review and share your experience.

NatWest Black Account reviews (226)

Review of the NatWest, Black Account:

everything takes as long as possible

everything takes as long as possible, if they say it can take up to 10 business days its going to take 11. this is when they don't mess something up and make you redo everything in which case they will still take as long as possible to tell you this. my account was frozen due to fraud and it was quicker for me to open another bank account than for NatWest to fix the issue. Reviewed on: 22nd August 2024

Simply excellent

A first class bank with great services and an awesome app. Reviewed on: 4th March 2023

Excellent Bank

Very happy with Natwest and their services. Reviewed on: 1st March 2023

Easy to use

Set up was easy, informative and helpful, always on the other end of the phone to help if needed, personal service Reviewed on: 28th February 2023

Black account is great value

If you travel, using the travel insurances and airport lounge services more than covers the annual fee Reviewed on: 28th February 2023

Great app

its a great app that helps you with everything u need. And the customer service is excellent. Reviewed on: 24th February 2023

Banking with benefits

I love my account! Banking app is fantastic- balance checking, transfers, payments, cheques....all handled easily. No foreign transaction charges, AA breakdown cover, annual travel insurance, and more! Superb Reviewed on: 24th February 2023

All round great account and service

Have to say I am extremely impressed with the Premier Black Account from NatWest. Provides all the benefits I found need for a fantastic fee, with a very good service to back it up. Reviewed on: 24th February 2023

Excellent

Just a very easy bank to deal with Reviewed on: 24th February 2023

Good customer support

Never experienced problems with app Reviewed on: 22nd February 2023

Excellent value and service

This account provides an excellent service and benefits. The world wide travel insurance alone is worth the monthly fee. Reviewed on: 22nd February 2023

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