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NatWest: Black Account reviews

Name: Black Account
Rating: 4.56 (228 reviews)

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4.15

Based on 228 reviews, last reviewed 18th Nov 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

82%

Latest highest rating:

5

Always provided excellent personal service Always provided excellent personal service Reviewed on: 20th April 2025

Latest lowest rating:

1

I recently experienced raising a dispute through Nat... I recently experienced raising a dispute through NatWest, and I have to say, the process has been incredibly complicated and frustrating. The process ... Read more Reviewed on: 18th November 2025

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About this product

The NatWest Premier Reward Black account charges a monthly fee in return for a wide range of benefits.

Benefits include a concierge service, discounts, insurance policies and cashback. You’ll need to meet the income, savings or mortgage limits to be eligible for the NatWest Premier Reward Black account.

NatWest Premier Reward Black account reviews help you find out what it’s really like to be a customer. If you’ve used NatWest before, you can also leave a review and share your experience.

NatWest Black Account reviews (228)

Review of the NatWest, Black Account:

everything takes as long as possible

everything takes as long as possible, if they say it can take up to 10 business days its going to take 11. this is when they don't mess something up and make you redo everything in which case they will still take as long as possible to tell you this. my account was frozen due to fraud and it was quicker for me to open another bank account than for NatWest to fix the issue. Reviewed on: 22nd August 2024

Great app

I love using the natwest black account online banking app Reviewed on: 19th February 2023

Simple and works.

Just simple good banking. Never any problems. Reviewed on: 19th February 2023

Great bank

Very good app easy to use lots options send money anywhere the world Reviewed on: 19th February 2023

Always available & very helpful

When speaking to staff on the phone you receive great advice & feedback Reviewed on: 19th February 2023

Everything I have needed

Fantastic service any time I’ve been to any branch m Reviewed on: 19th February 2023

Access 24 hours a day, banking when it's convenient to me !

Great interest rates, easy access Reviewed on: 19th February 2023

Very reliable professional service

NatWest is very reliable and customer oriented. This comes at a price, but I appreciate the service. NatWest app is easy to use Reviewed on: 18th February 2023

Excellent

Great service, for me this is the most important aspect of a bank Reviewed on: 18th February 2023

Great benefits

Great service - concierge and travel insurance Reviewed on: 18th February 2023

Cant ever fault the service I get

Yes my Black Account t costs me just over £30 a month but the benefits I get from this more than out weigh this! Kerry my Banking Manager always goes above and beyond and is on hand if I ever need her for anything. Reviewed on: 18th February 2023

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