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NatWest: Basic Account reviews

Name: Basic Account
Rating: 4.61 (2089 reviews)

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4.49

Based on 2,088 reviews, last reviewed 2nd Apr 2025

1800% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

78%

13%

Latest highest rating:

5

After my stroke in 2005 having a Natwest basic accou... After my stroke in 2005 having a Natwest basic account helped me with the financial difficulties I incurred due to not being able to work. Reviewed on: 2nd April 2025

Latest lowest rating:

1

Really poor customer service When I needed some customer support, they were horrendous. I had the example where I was scammed by a car rental company and lost money and also havin... Read more Reviewed on: 30th January 2025

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About this product

The NatWest Basic Current Account is a free account designed for everyday use. Account holders can benefit from a mobile banking app and 24/7 support. There are also overdraft options available.

There are a range of current accounts on the market designed for managing your everyday finances. What better way to understand which one’s right for you, than by hearing from existing customers? We collect NatWest Basic Current Account reviews to help you make an inform...

NatWest Basic Account reviews (2089)

Review of the NatWest, Basic Account:

As a long term customerthey have always been helpful...

As a long term customerthey have always been helpful and fair if i've had a problem. Reviewed on: 20th March 2025

I've been a valued customer for many years they've a...

I've been a valued customer for many years they've always been very helpful and friendly. The customer service is excellent. Reviewed on: 2nd March 2025

I have been a NatWest customer for more than 20 years.

I have been a NatWest customer for more than 20 years. They do provide good offers sometimes, however I feel they lack customer concern when it comes to borrowing, especially with never ending offers of loans and credit cards. Reviewed on: 27th February 2025

The NatWest bank App is limited but I think it serve...

The NatWest bank App is limited but I think it serves my purpose for very limited online banking use. It’s fairly moderate but it’s not over complicated to navigate around. Reviewed on: 27th February 2025

I have banked with NatWest for almost 50yrs!

I have banked with NatWest for almost 50yrs!!! Range of financial products is comprehensive, lnhouse staff always polite/courteous Knowlegeable, and onlne Banking facllties easy to navigate. Reviewed on: 27th February 2025

Best bank

Always helpful, no doubt about professionalism Reviewed on: 27th February 2025

not the best or worst

GREAT WHEN YOU HAVE MONEY NOT SO MUCH WHEN YOU HAVENT AND INTEREST/ EXCHANGE RATES ARE BAD Reviewed on: 26th February 2025

Solid current account

The account does everything you’d expect and I haven’t experienced any issues. Reviewed on: 26th February 2025

Very low interest rates, good app.

Very low interest rates, good app. Reviewed on: 26th February 2025

Highly recommended

"I've been with NatWest for quite some time now, and I couldn't be happier with the service. The online banking experience is incredibly user-friendly, making it easy to manage my finances on the go. The mobile app is intuitive and offers all the features I need, from checking balances to transferring money quickly. The customer service has been outstanding, with responsive and friendly support whenever I have any questions. They genuinely seem to care about their customers, an... Reviewed on: 26th February 2025

O.K. But very basic account

O.K. But very basic account with little added value or extras. Statements could be clearer and bolder, particularly for the visually disadvantaged and hard to see. Reviewed on: 26th February 2025

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