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NatWest: Basic Account reviews

Name: Basic Account
Rating: 4.61 (2101 reviews)

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4.50

Based on 2,101 reviews, last reviewed 15th Jun 2025

7% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

78%

13%

Latest highest rating:

5

Brilliant and well easy to use easy to understand... Brilliant and well easy to use easy to understand Reviewed on: 15th June 2025

Latest lowest rating:

2

Functional but Underwhelming I opened an account with NatWest when I first moved to the UK — not out of preference, but because I needed an account with a mainstream bank. Since t... Read more Reviewed on: 11th April 2025

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About this product

NatWest Basic Account reviews (2101)

Review of the NatWest, Basic Account:

Nice straightforward banking

Easy secure access to my account Reviewed on: 18th February 2023

Been with them since I started work on 1990

Been with them since I started work on 1990 Reviewed on: 10th March 2025

The NatWest App is user friendly A to Z, making the...

The NatWest App is user friendly A to Z, making the account easy to manage. I've not had the need to contact a live agent for help from day one till date. Reviewed on: 7th March 2025

Fees way too high.

Fees way too high. Customer service offshore and poor. Reviewed on: 4th March 2025

I've been a valued customer for many years they've a...

I've been a valued customer for many years they've always been very helpful and friendly. The customer service is excellent. Reviewed on: 2nd March 2025

I have been a NatWest customer for more than 20 years.

I have been a NatWest customer for more than 20 years. They do provide good offers sometimes, however I feel they lack customer concern when it comes to borrowing, especially with never ending offers of loans and credit cards. Reviewed on: 27th February 2025

The NatWest bank App is limited but I think it serve...

The NatWest bank App is limited but I think it serves my purpose for very limited online banking use. It’s fairly moderate but it’s not over complicated to navigate around. Reviewed on: 27th February 2025

I have banked with NatWest for almost 50yrs!

I have banked with NatWest for almost 50yrs!!! Range of financial products is comprehensive, lnhouse staff always polite/courteous Knowlegeable, and onlne Banking facllties easy to navigate. Reviewed on: 27th February 2025

Best bank

Always helpful, no doubt about professionalism Reviewed on: 27th February 2025

not the best or worst

GREAT WHEN YOU HAVE MONEY NOT SO MUCH WHEN YOU HAVENT AND INTEREST/ EXCHANGE RATES ARE BAD Reviewed on: 26th February 2025

Solid current account

The account does everything you’d expect and I haven’t experienced any issues. Reviewed on: 26th February 2025

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