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NatWest: Basic Account reviews

Name: Basic Account
Rating: 4.61 (2101 reviews)

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4.50

Based on 2,101 reviews, last reviewed 15th Jun 2025

7% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

78%

13%

Latest highest rating:

5

Brilliant and well easy to use easy to understand... Brilliant and well easy to use easy to understand Reviewed on: 15th June 2025

Latest lowest rating:

2

Functional but Underwhelming I opened an account with NatWest when I first moved to the UK — not out of preference, but because I needed an account with a mainstream bank. Since t... Read more Reviewed on: 11th April 2025

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About this product

NatWest Basic Account reviews (2101)

Review of the NatWest, Basic Account:

Not too shabby

Have been with NatWest since I was 16, so quite a while! Have always solved any problems I’ve had. Recently wanted to set up 2 junior Isa’s for my children, was very disappointed to find that natwest only offer a stocks and shares junior ISA and not a cash one. Had to outsource to another company as I didn’t want to gamble with my children’s future money Reviewed on: 26th January 2020

I like the app - its really easy to use.

I like the app - its really easy to use. Reviewed on: 12th April 2024

Excellent service.

Excellent service. Superb products. Reviewed on: 12th April 2024

The best, my son he loves it so much.

The best, my son he loves it so much. Reviewed on: 8th April 2024

Wouldn’t bank anywhere else

Simple easy and trustworthy. Been with NatWest over 15 years Reviewed on: 6th April 2024

Terrible IT systems and terrible customer service.

Terrible IT systems and terrible customer service. I opened a new account a week ago am still not able to view my account. I've tried contacting their customer help line but they say that they are unable to do anything, all queries must go through their AI chatbox 'Cora'. I have tried contacting them through Cora but it's terrible, sometimes unresponsive, and was never helpful. Reviewed on: 25th March 2024

Smart Banking

Love their get cash service, it’s a game changer for new banking customers. Reviewed on: 16th March 2024

My experience with Nat west has been a family affair...

My experience with Nat west has been a family affair as all members of the family have had accounts with them for many years and found them very helpful in all aspects over many years Reviewed on: 1st March 2024

Basic Banking Product Limited Digital Experience

NatWest offers a decent off the shelf banking current account. There are limitations in the user experience from a digital experience given the limited and non intuitive design. It does however have the benefit of being a bank that offers classic in branch experience. Poor on digital but a reasonable bank to have in addition to your digital bank. Reviewed on: 29th February 2024

The banking on line is really good.

The banking on line is really good. The loss of branches is a shame and makes things like helping older relatives with their banking difficult. The app is brilliant And I think Nat West is ahead of other banks my family use as it rarely goes wrong. There could be more incentives like avoid points. Reviewed on: 25th February 2024

Very honest and helpful and always know their buisness

Very honest and helpful and always know their buisness Reviewed on: 22nd February 2024

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