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NatWest: Business Banking reviews

Name: Business Banking
Rating: 3.1 (192 reviews)

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2.76

Based on 192 reviews, last reviewed 28th Mar 2025

500% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

42%

Latest highest rating:

5

I am a new business customer with NatWest and so far... I am a new business customer with NatWest and so far my experience with them and the app has been excellent Reviewed on: 28th March 2025

Latest lowest rating:

1

Natwest bankline should be avoided by all businesses. Natwest bankline should be avoided by all businesses. Any issue outside of its day to day working have no quick and easy way to resolve. I have been l... Read more Reviewed on: 5th March 2025

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About this product

NatWest business banking reviews at Smart Money People are helping other business people to fund out what being a business banking customer at NatWest is really like. With business banking and aspects such as access to finance being so important to many business owners, Smart Money People is becoming the UK's leading source of NatWest business banking reviews. Remember that you can write yours too, and join our mission to increase trust and transparency in financial services.

NatWest Business Banking reviews (192)

Review of the NatWest, Business Banking:

online ok instore awful

online is not to bad but i have multiple business accounts but yet can only have one as a main one cant be linked nightmare to transfer from business to business. Intore a joke not enough staff usually one person on the only good thing is the coin machine Reviewed on: 8th November 2018

A pathetic business banking relationship

The business profile team are hopeless. I’m surprised they have a review rating of over 3. If I could I would mark them 0. We have had our internet banking suspended since 28/7, it’s now 24/8. All of the documentation required was uploaded in stages to fully comply since 11/8. On 11/8 I was told that the lifting of restrictions could take up to 48 hours. I called back on 14/8, 16/8, 18/8, 21/8 and 23/8 to be palmed off with the same 48 hours nonsense. Clearly the business profile team either do not have a clue, or just treat you like an idiot. We have been without banking now for nearly one month. A great way to try to run a business. Reviewed on: 24th August 2023

Super helpful in branch

I went into branch with lots of different things to sort and was quite stressed. The lady went methodically through them and made it so much easier.. Reviewed on: 13th August 2023

Closed our business bank account

Closed our business bank account and we were unaware. Claim they sent a letter giving notice which was sent to our old company address. Now we can’t access our company money. You can’t escalate this within NatWest and you can’t speak to anyone senior. They only send out the one letter and no further letters or notifications are issued. We may gain access to our accounts apparently, failing that they will send us a cheque once they ‘formally’ close our account. We have suppliers to pay and wages and can not access anything. Do not use this bank for business banking Reviewed on: 4th July 2023

Horrible anti-fraud processes

No way to get information verified on the owner of an IBAN for international transfers. Worst experience with a bank in years Reviewed on: 26th June 2023

Admin Gone mad

I do the accounts of several companies. The business profile experience of Nat West and RBS is simply shocking. They sent mail to the wrong address (both Nat West and RBS), the RBS closed the account without notice (without intervention nat West would have done the same). These people have 100% power and absolutely no responsibility. Try filling out the shareholding profile when you have dozens of shareholders - it only says that they want the big shareholders only after the page when you have to fill that detail out. Talk about stupid.. . Reviewed on: 5th June 2023

Surprisingly good

I began my new business just over a year ago and so far it has been very easy to deal with Natwest. My account was set up very fast and all the information I received was straight forward and easy to understand. The online banking is pretty good and the in branch staff have always been very helpful. Reviewed on: 11th April 2023

Great app

I barely have to deal with branches now that their app is full of functionality. I can do a lot my core business functions via my phone. Saves time and headache! Reviewed on: 6th April 2023

Mobile Phone Banking

The Nat West App enables you to securely and instantly do day to day banking on your mobile phone including banking (most) cheques, BACS Payments, account transfers and access to your transactions. Reviewed on: 4th April 2023

Excellent service

Great efficient service at the Uxbridge branch. All staff are very helpful and friendly. Reviewed on: 4th April 2023

Am so disappointed in NATWEST

Gone are the days of helpful banking. They placed a restriction on a personal account and business account. They dont even inform you. And Then they don't even respond to emails. Or acknowledge them The whole department is 1 person. They dont even provide a contact number. Will be taking my banking elsewhere. HSBC seem a much more professional option. Reviewed on: 31st March 2023

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