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NatWest: Business Banking reviews

Name: Business Banking
Rating: 3.06 (194 reviews)

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2.73

Based on 194 reviews, last reviewed 21st Oct 2025

No new 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

42%

Latest highest rating:

5

I am a new business customer with NatWest and so far... I am a new business customer with NatWest and so far my experience with them and the app has been excellent Reviewed on: 28th March 2025

Latest lowest rating:

1

This is a terrible bank. This is a terrible bank. I had business banking with them and in covid took a bounce back loan as I had to close my business. having really struggled ... Read more Reviewed on: 21st October 2025

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About this product

NatWest business banking reviews at Smart Money People are helping other business people to fund out what being a business banking customer at NatWest is really like. With business banking and aspects such as access to finance being so important to many business owners, Smart Money People is becoming the UK's leading source of NatWest business banking reviews. Remember that you can write yours too, and join our mission to increase trust and transparency in financial services.

NatWest Business Banking reviews (194)

Review of the NatWest, Business Banking:

Disgusting anti-Scottish sentiment policy

I tried to open a NatWest Business account via their online registration process. This was a long and tedious process, going around in circles trying to upload my ID and being refused on several occasions, eventually the same files were approved just because I cropped them a little ! I had to wait until the following day to find out by email that my application had been declined because my business trades within Scotland. Utterly disgusting behaviour from a so called United Kingdom bank. This is the actual wording I received in their email - "Unfortunately, you aren’t eligible to apply for a Natwest Business Account as you need to have an existing relationship with Natwest or your business trading location Should be within England or Wales." note the 'should' being emphasised with a capital. This response I received after I had supplied my Scottish personal and business addresses, surely in this day and age, their computer systems could point out an all important anti-Scottish sentiment policy. NatWest is shortened from National Westminster Bank Plc. The Cambridge online dictionary definition for 'National' is - 'relating to or typical of a whole country and its people, rather than to part of that country or to other countries' Brittanica.com website defines the United Kingdom as - 'United Kingdom, island country located off the northwestern coast of mainland Europe. The United Kingdom comprises the whole of the island of Great Britain—which contains England, Wales, and Scotland—as well as the northern portion of the island of Ireland' Natwest.com website terms and conditions state - 'Unless otherwise stated on the product pages, the services and products on this website are intended for use by residents of the United Kingdom (“UK”) only and are not aimed at or intended for use by residents of any other jurisdiction. " Natwestgroup.com 'About Natwest Group' section states - "NatWest Group is a UK-focused banking organisation" I find it extremely disappointing that in 2024, I cannot open an online banking account simply because my business trades within Scotland. The National Westminster Back Plc has no right to claim that they are "National" or a "UK-focused banking organisation" Reviewed on: 10th September 2024

Dont open a business account with NatWest.

I run a small family business hotel. We receive non refundable booking deposits of 50% from customers who want to book a stay or event at our property. One of our customers decided to cancel his booking three days before the date of the event. He understood that it is a nonrefundable deposit. Not to mention I had turned away another booking and therefore lost revenue there. And the lost revenue from him not going ahead with his event was difficult on cash flow. As a way to claim back the 50% deposit, he has gone directly to his bank and said it is a fraudulent charge. Natwest, without doing any fact-finding from us, have restricted my account and blocked me out of the online app! How am I supposed to function a business and pay wages with no access to my account? I have all the evidence to show that this person knew the terms of the booking. How they can restrict my account on the basis of someone else fraudulently claiming that they don’t owe us the money, is absolutely crazy to me. If my business wasn’t so entangled with NatWest with all standing orders going through them, I would’ve shut it down in a heartbeat, horrible experience . I will be shutting down this account eventually, but they’ve tied my hands behind my back for the next 10 days … I am furious. As a sidenote, their online banking stopped working on my computer inexplicably a month ago. And yet it works on my iPad. When I went to the branch to ask, they have no clue why. Their support team is awful. Reviewed on: 6th October 2023

Closed my account with no explanation

Not worth the risk, it can happen to you woul stay far away Reviewed on: 30th August 2023

A pathetic business banking relationship

The business profile team are hopeless. I’m surprised they have a review rating of over 3. If I could I would mark them 0. We have had our internet banking suspended since 28/7, it’s now 24/8. All of the documentation required was uploaded in stages to fully comply since 11/8. On 11/8 I was told that the lifting of restrictions could take up to 48 hours. I called back on 14/8, 16/8, 18/8, 21/8 and 23/8 to be palmed off with the same 48 hours nonsense. Clearly the business profile team either do not have a clue, or just treat you like an idiot. We have been without banking now for nearly one month. A great way to try to run a business. Reviewed on: 24th August 2023

Super helpful in branch

I went into branch with lots of different things to sort and was quite stressed. The lady went methodically through them and made it so much easier.. Reviewed on: 13th August 2023

Closed our business bank account

Closed our business bank account and we were unaware. Claim they sent a letter giving notice which was sent to our old company address. Now we can’t access our company money. You can’t escalate this within NatWest and you can’t speak to anyone senior. They only send out the one letter and no further letters or notifications are issued. We may gain access to our accounts apparently, failing that they will send us a cheque once they ‘formally’ close our account. We have suppliers to pay and wages and can not access anything. Do not use this bank for business banking Reviewed on: 4th July 2023

Horrible anti-fraud processes

No way to get information verified on the owner of an IBAN for international transfers. Worst experience with a bank in years Reviewed on: 26th June 2023

Admin Gone mad

I do the accounts of several companies. The business profile experience of Nat West and RBS is simply shocking. They sent mail to the wrong address (both Nat West and RBS), the RBS closed the account without notice (without intervention nat West would have done the same). These people have 100% power and absolutely no responsibility. Try filling out the shareholding profile when you have dozens of shareholders - it only says that they want the big shareholders only after the page when you have to fill that detail out. Talk about stupid.. . Reviewed on: 5th June 2023

Surprisingly good

I began my new business just over a year ago and so far it has been very easy to deal with Natwest. My account was set up very fast and all the information I received was straight forward and easy to understand. The online banking is pretty good and the in branch staff have always been very helpful. Reviewed on: 11th April 2023

Great app

I barely have to deal with branches now that their app is full of functionality. I can do a lot my core business functions via my phone. Saves time and headache! Reviewed on: 6th April 2023

Mobile Phone Banking

The Nat West App enables you to securely and instantly do day to day banking on your mobile phone including banking (most) cheques, BACS Payments, account transfers and access to your transactions. Reviewed on: 4th April 2023

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