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NatWest: Business Banking reviews

Name: Business Banking
Rating: 3.05 (195 reviews)

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2.69

Based on 195 reviews, last reviewed 12th Jan 2026

No new 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

42%

Latest highest rating:

5

I am a new business customer with NatWest and so far... I am a new business customer with NatWest and so far my experience with them and the app has been excellent Reviewed on: 28th March 2025

Latest lowest rating:

1

Terrible service to Almshouse in St Albans. We are an old established Almshouse in St Albans and have banked with Natwest for many years. 2 of our Trustees died, so we need to alter our banking ... Read more Reviewed on: 12th January 2026

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About this product

NatWest business banking reviews at Smart Money People are helping other business people to fund out what being a business banking customer at NatWest is really like. With business banking and aspects such as access to finance being so important to many business owners, Smart Money People is becoming the UK's leading source of NatWest business banking reviews. Remember that you can write yours too, and join our mission to increase trust and transparency in financial services.

NatWest Business Banking reviews (195)

Review of the NatWest, Business Banking:

Natwest bankline should be avoided by all businesses.

Natwest bankline should be avoided by all businesses. Any issue outside of its day to day working have no quick and easy way to resolve. I have been locked out for 5 days (for no reason), passed security over the phone to discuss the issue however the only resolution was waiting for the post to send me a new smart card and reader. This is very outdated way of operating and my business has been effectively closed for 5 days because of this terribly poor process. Reviewed on: 5th March 2025

Mobile Phone Banking

The Nat West App enables you to securely and instantly do day to day banking on your mobile phone including banking (most) cheques, BACS Payments, account transfers and access to your transactions. Reviewed on: 4th April 2023

Excellent service

Great efficient service at the Uxbridge branch. All staff are very helpful and friendly. Reviewed on: 4th April 2023

Am so disappointed in NATWEST

Gone are the days of helpful banking. They placed a restriction on a personal account and business account. They dont even inform you. And Then they don't even respond to emails. Or acknowledge them The whole department is 1 person. They dont even provide a contact number. Will be taking my banking elsewhere. HSBC seem a much more professional option. Reviewed on: 31st March 2023

The best and the most easiest online banking

NatWest has the most easy and straightforward online banking platform in UK Reviewed on: 20th March 2023

Brilliant and easy to use

Absolutely the best app for banking Reviewed on: 17th March 2023

Costumer

Very good now problem sped of service Reviewed on: 16th March 2023

So easy to use and navigate the online banking app!

I've been able to set up multiple bank accounts to fill my needs within minutes. Reviewed on: 14th March 2023

Business banking

Using the nat West mobile app to run our business is essential. It also connects to our accounting app seamlessly. I can do everything on my phone at a touch of a button. Really amazing. Thanks natwest! Reviewed on: 13th March 2023

Been with natwest for over 40 years, very helpful staff

Brilliantservice always happy to help Reviewed on: 13th March 2023

Good

Good very very good I have bank natWest Reviewed on: 13th March 2023

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