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NatWest: Business Banking reviews

Name: Business Banking
Rating: 3.07 (197 reviews)

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2.77

Based on 197 reviews, last reviewed 23rd Jan 2026

200% increase in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

42%

Latest highest rating:

5

Amazing customer service Been with them for a long time and have benefited so much. Great customer service too Reviewed on: 23rd January 2026

Latest lowest rating:

1

Terrible service to Almshouse in St Albans. We are an old established Almshouse in St Albans and have banked with Natwest for many years. 2 of our Trustees died, so we need to alter our banking ... Read more Reviewed on: 12th January 2026

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About this product

NatWest business banking reviews at Smart Money People are helping other business people to fund out what being a business banking customer at NatWest is really like. With business banking and aspects such as access to finance being so important to many business owners, Smart Money People is becoming the UK's leading source of NatWest business banking reviews. Remember that you can write yours too, and join our mission to increase trust and transparency in financial services.

NatWest Business Banking reviews (197)

Review of the NatWest, Business Banking:

Great app

I barely have to deal with branches now that their app is full of functionality. I can do a lot my core business functions via my phone. Saves time and headache! Reviewed on: 6th April 2023

Admin Gone mad

I do the accounts of several companies. The business profile experience of Nat West and RBS is simply shocking. They sent mail to the wrong address (both Nat West and RBS), the RBS closed the account without notice (without intervention nat West would have done the same). These people have 100% power and absolutely no responsibility. Try filling out the shareholding profile when you have dozens of shareholders - it only says that they want the big shareholders only after the page when you have to fill that detail out. Talk about stupid.. . Reviewed on: 5th June 2023

Surprisingly good

I began my new business just over a year ago and so far it has been very easy to deal with Natwest. My account was set up very fast and all the information I received was straight forward and easy to understand. The online banking is pretty good and the in branch staff have always been very helpful. Reviewed on: 11th April 2023

Mobile Phone Banking

The Nat West App enables you to securely and instantly do day to day banking on your mobile phone including banking (most) cheques, BACS Payments, account transfers and access to your transactions. Reviewed on: 4th April 2023

Excellent service

Great efficient service at the Uxbridge branch. All staff are very helpful and friendly. Reviewed on: 4th April 2023

Am so disappointed in NATWEST

Gone are the days of helpful banking. They placed a restriction on a personal account and business account. They dont even inform you. And Then they don't even respond to emails. Or acknowledge them The whole department is 1 person. They dont even provide a contact number. Will be taking my banking elsewhere. HSBC seem a much more professional option. Reviewed on: 31st March 2023

The best and the most easiest online banking

NatWest has the most easy and straightforward online banking platform in UK Reviewed on: 20th March 2023

Brilliant and easy to use

Absolutely the best app for banking Reviewed on: 17th March 2023

Costumer

Very good now problem sped of service Reviewed on: 16th March 2023

So easy to use and navigate the online banking app!

I've been able to set up multiple bank accounts to fill my needs within minutes. Reviewed on: 14th March 2023

Business banking

Using the nat West mobile app to run our business is essential. It also connects to our accounting app seamlessly. I can do everything on my phone at a touch of a button. Really amazing. Thanks natwest! Reviewed on: 13th March 2023

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