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NatWest: Reward Account reviews

Name: Reward Account
Rating: 4.83 (936 reviews)

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4.76

Based on 936 reviews, last reviewed 13th Mar 2025

550% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

89%

Latest highest rating:

4

I have no issues, customer service are always there... I have no issues, customer service are always there to help taking note of my vulnerabilities to offer more support. Reviewed on: 13th March 2025

Latest lowest rating:

1

Reward voucher not accepted, B&Q Exchanged £100 of rewards for a £100 B&Q voucher, however B&Q will not accept the voucher and NatWest won’t cancel the voucher and refund back to the ... Read more Reviewed on: 20th June 2024

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About this product

The NatWest Reward Account allows you to earn rewards from direct debits and spending at NatWest’s partner retailers.

Rewards can be exchanged for eGift cards or cashback, or you can choose to donate them to charity. This current account has a low monthly fee and gives account holders access to NatWest’s mobile banking app.

NatWest Reward Account reviews help you find out what it’s really like to be a customer. If you’ve used NatWest before, you can also leave a review and share your experience.

NatWest Reward Account reviews (936)

Review of the NatWest, Reward Account:

I was banking for years with Barclays

I was banking for years with Barclays using their rewards accounts and they slowly degraded the account until I left. NatWest offered a viable alternative and the options to claim rewards are much better overall. Reviewed on: 26th February 2025

Online enquiry was productive but confusing.

Online enquiry was productive but confusing. I eventually spoke with a human being and was able to get the answers I needed Reviewed on: 14th October 2024

NatWest customer since I was a child.

I've been with NatWest since I was a child with my mum setting me up with an account with them. I've stayed with them ever since. I owe many thanks to a time when my PayPal Account got hacked some years back and all my money had been transferred out of my bank (which wasn't a lot as I don't have much, but it was a lot to me!). I've also experienced loosing my card on a long walk and I was so easily able to use the app to block it, and within 2 days I had a new card. Fantastic. Only little niggle is that I'm on a reward account, but never seem to shop where the rewards are generated, therefore I've had £4 odd stuck in the reward part for I think it must be about 10 years and you can't withdraw/transfer/use it until you reach a higher threshold. I should perhaps see if there would be a more suited current account. Reviewed on: 25th August 2024

Great rewards account

Great rewards and a great bank - always helpful staff on hand to assist Reviewed on: 24th August 2024

customer service can be quite poor and over zealous...

customer service can be quite poor and over zealous on fraud preventing me from paying for my kitchen Reviewed on: 23rd August 2024

Good simple cash back credit card.

Good simple cash back credit card. Used this for many years. Can select when to claim the cash back so can let it build up before I claim it via the app. Easy to use. Reviewed on: 23rd August 2024

Great little reward account

Minimal activity required on the account to get the £5 reward monthly and then you have a range of rewards to choose from or simply to withdraw the £5 to your account. Reviewed on: 23rd August 2024

So helpful when I locked myself out of my account go...

So helpful when I locked myself out of my account got me back in under 10 minutes Reviewed on: 23rd August 2024

Reward voucher not accepted, B&Q

Exchanged £100 of rewards for a £100 B&Q voucher, however B&Q will not accept the voucher and NatWest won’t cancel the voucher and refund back to the account. although the hedge cutter is on B&Q website to order, but because it is packed san£ shipped by another company for B&Q they do Not accpt th3 voucher as payment. NatWest said they would escalate the complaint, didn’t hear anything ! Made a complaint and have not heard anything. Try to get AI to understand is impossible. Why do I bother with NW Reviewed on: 20th June 2024

No interest on account, but gives access to savings

No interest on account, but gives access to decent regular saver Reviewed on: 6th June 2024

Fantastic App, able to run the all my accounts with...

Fantastic App, able to run the all my accounts with ease using the app, but with great customer service to back it. Reviewed on: 4th June 2024

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