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NatWest: Reward Platinum Account reviews

Name: Reward Platinum Account
Rating: 4.78 (448 reviews)

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4.78

Based on 448 reviews, last reviewed 30th Mar 2026

200% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

89%

Latest highest rating:

5

fast ,friendly and professional service whatever my... fast ,friendly and professional service whatever my issue or inquiry has been Reviewed on: 30th March 2026

Latest lowest rating:

1

Non existent service Have been a customer for over 20 years However the service you may now expect from such a well known brand is Non existent both on line & in branch. T... Read more Reviewed on: 15th April 2024

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About this product

The NatWest Reward Platinum account is for existing current account holders.

There’s a monthly fee for the Reward Platinum account. You get mobile insurance, breakdown cover, travel insurance and other benefits as an account holder. There are no non-sterling transaction fees when you buy with your debit card abroad.

NatWest Reward Platinum account reviews help you find out what it’s really like to be a customer. If you’ve used NatWest before, you can also leave a review and share your experience.

NatWest Reward Platinum Account reviews (448)

Review of the NatWest, Reward Platinum Account:

great value for money

great service always and the app is amazing , just gets better. love banking this way, it's like having my own bank in my pocket Reviewed on: 9th January 2019

Administration nightmare

Mandate to join an existing account took 8 weeks to be processed, and only happened after many calls of 'encouragement'. Now, 7 months on, I am still not able to use the account, I'm not recognised by the system and calls go unanswered. Natwest's goal is indeed simple: not interested in customers when the process is anything but a straightforward new account. Reviewed on: 6th May 2022

As I near my 80th birthday even I could converse with Cora

Only downside was the speed of her responses I needed time to absorb her remarks and before I could ask for a clarification she was gone ..... The lass was much in demand lol Reviewed on: 29th March 2022

Great App!

their app has reduced my reliance on branches massively. I used to go probably once per month, now it's more like once per year. Reviewed on: 29th March 2022

Lack of flexibility

Not recommend. Money for nothing Reviewed on: 29th March 2022

Fantastic rewards and account benefits

Get rewarded for banking with them and the account benefits are amazing! Reviewed on: 25th March 2022

Value for Money

This account has everything you need from mobile cover, car breakdown and discounts Reviewed on: 24th March 2022

Great bank, great app

Excellent customer service in branches and an amazing app! Reviewed on: 24th March 2022

Covers everything

The account I have covers more of my day to day needs and I get paid back for it. Reviewed on: 24th March 2022

Best offer for me

The account I have with NatWest fits in with my life style better then other banks Reviewed on: 12th March 2022

I do not plan on going anywhere!

Everything in one place, my current account (since I was 11), savings, credit card and mortgage. Couldn’t ask for a better service or mobile banking app! Reviewed on: 11th March 2022

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