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NatWest: Reward Platinum Account reviews

Name: Reward Platinum Account
Rating: 4.83 (444 reviews)

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4.78

Based on 444 reviews, last reviewed 12th Jun 2025

50% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Happy customer I've had the account for several years alongside the rewards credit card and I am extremely happy both products working alongside. Obviously, I have e... Read more Reviewed on: 12th June 2025

Latest lowest rating:

1

Non existent service Have been a customer for over 20 years However the service you may now expect from such a well known brand is Non existent both on line & in branch. T... Read more Reviewed on: 15th April 2024

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NatWest Reward Platinum Account reviews (444)

Great Bank / Great App

I've banked with NatWest for 35+ years and I've never been tempted to change to another. Products are great and fit for purpose and the online App is amazing. Reviewed on: 18th January 2023

Great app and easy to use

So much you can do on the app now, it’s great. Convenient and really easy to use. Reviewed on: 18th January 2023

App-tastic!

I have used apps from multiple institutions but the NatWest app stands out in it’s usability and comprehensiveness. Reviewed on: 18th January 2023

Amazing!

So easy, everything in one place from Phone Insurance to Breakdown cover Reviewed on: 18th January 2023

Do not expect a good service from Nat West chosen 3rd party service provider

absolute diabolic company, Nat west need to look at who they use for their customers needs . Shocking service, Day 5 has gone and no updates other than telling me that your claim is passed to another dept and that they will need the purchase receipt. Why not ask for this when we register the handset or when we make a claim? Im not told after chasing them IF and when we can obtain a replacement we will be in touch , be patient!!! I suppose its a waiting game now and they will provide something in there own time despite the blue print saying next day replacement or if not in stock then 3 - 5 working days . NAT WEST YOU ARE LETTING YOUR CUSTOMERS DOWN BY USING THESE COWBOYS !!! I feel let down and conned. Reviewed on: 15th November 2022

Good people, online banking is a nightmare

The people that work for the bank are nice and genuine and I've never had an issue with any of them. However, their system is flawed, it is based off of everyone keeping note of everything they have received since they opened the bank account. Which causes someone to go through literal hell in order to open and access an online banking account. it almost seems pointless, accept to the factor that so much now requires you to access your online banking. The worst issue I have found is having a phone. Most people will store important information on their phone as it is no longer 1985. If your phone breaks and you want to order a new phone over 400 pounds, and like me you're a student, then re-registering for online banking because your login information is stored on your phone isn't enough. Because you are required to provide a code to confirm the re-registration, that is sent to your phone number, but your phone is broken and there is no option to send the message to the email account connected to your bank account. Due to this I have literally had to order a smart phone that is bog standard under hundred pound in order to download the NatWest app, take the SIM card from my broken phone, place it in this bog standard phone. Order the 490 pound phone and then confirm it on the app with the new phone. All because NatWest doesn't allow you to send authentication codes to your email. I'm literally buying a phone in order to buy a phone. Research all your banking options. Reviewed on: 7th May 2022

Administration nightmare

Mandate to join an existing account took 8 weeks to be processed, and only happened after many calls of 'encouragement'. Now, 7 months on, I am still not able to use the account, I'm not recognised by the system and calls go unanswered. Natwest's goal is indeed simple: not interested in customers when the process is anything but a straightforward new account. Reviewed on: 6th May 2022

As I near my 80th birthday even I could converse with Cora

Only downside was the speed of her responses I needed time to absorb her remarks and before I could ask for a clarification she was gone ..... The lass was much in demand lol Reviewed on: 29th March 2022

Great App!

their app has reduced my reliance on branches massively. I used to go probably once per month, now it's more like once per year. Reviewed on: 29th March 2022

Lack of flexibility

Not recommend. Money for nothing Reviewed on: 29th March 2022

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