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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.78 (1356 reviews)

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4.80

Based on 1,356 reviews, last reviewed 9th Feb 2026

67% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

Very Helpful Newbury Building Mortgage’s ... As far as we are concerned it was a difficult mortgage application which wasn’t Newbury’s fault at all but they gave us all the help needed and after ... Read more Reviewed on: 9th February 2026

Latest lowest rating:

1

Newbury Building Society Unhelpful We have had a mortgage with Newbury for years and have never missed a payment so when it came to renewing the mortgage for another 2 years they became... Read more Reviewed on: 4th January 2026

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About this product

Newbury Building Society have been in the mortgage industry for over 165 years.

Appointments with qualified mortgage advisers can be over the phone, videocall or in branch. Newbury Building Society can help with mortgages in a wide range of circumstances including first time buying, retirement, self employed and buy to let.

Newbury Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

Newbury Building Society Mortgages reviews (1356)

Review of the Newbury Building Society, Mortgages:

Direct Calls to a Person

It is refreshing to call the Newbury and speak to someone without selecting 100 options first. Reviewed on: 17th March 2021

Very Helpful Newbury Building Mortgage’s ...

As far as we are concerned it was a difficult mortgage application which wasn’t Newbury’s fault at all but they gave us all the help needed and after we had overcome our problems it all went very well and we thank them and now in our new home Reviewed on: 9th February 2026

Remortgage

I had a telephone interview with Angela and she was extremely friendly and professional. I was immediately put at ease and the whole experience was excellent. Reviewed on: 6th February 2026

Reply from Newbury Building Society Thanks Linda for taking time to leave feedback - we appreciate it and will share your comments with Angela, who will be so pleased to read them. Response date: 9th February 2026

Excellent

I have been so satisfied by the customer service experience at every contact I’ve had since my mortgage commenced in 2018. They always make an effort to get you the best deal they can offer. They’re great at explaining the available options that would give me the best deal. No pressure, just information. Just 10/10 all around Reviewed on: 30th January 2026

Reply from Newbury Building Society Thank you for your kind words Natalie, we really appreciate your feedback and our glad to hear that you've received great service during your time with us. Response date: 3rd February 2026

I found NBS very proactive and helpful.

I found NBS very proactive and helpful. Reviewed on: 30th January 2026

Reply from Newbury Building Society Hi Tim, we really appreciate your kind words and thank you for taking the time to leave feedback. Response date: 30th January 2026

Always answer the phone and polite, efficient service.

Always answer the phone and polite, efficient service. Recently added to my mortgage and a simple and effective process in a timely manner Reviewed on: 30th January 2026

Reply from Newbury Building Society Thank you very much for the feedback Caroline, we're pleased to hear you were happy with our service. Response date: 30th January 2026

Mortgage Reviews

I have been a mortgage customer for Newbury for a number of years now and I always have a fabulous experience with my adviser Angela Bradshaw, she is friendly professional and always explains everything in great detail. Thank You Angela Reviewed on: 29th January 2026

Reply from Newbury Building Society Thank you Jessica for taking the time to leave feedback and your kind words, we will share with Angela, who will be so pleased to read them. Response date: 30th January 2026

Newbury have helped me with a mortgage as a first ti...

Newbury have helped me with a mortgage as a first time buyer, their staff are friendly and knowledgeable. Recently I have also remortgaged through them to reduce my interest as rates have gone down, the process was very quick and staff supported well throughout. Reviewed on: 28th January 2026

Reply from Newbury Building Society Good afternoon Matt, we really appreciate you taking the time to leave your feedback. We're glad to hear you were happy with the service you received! Response date: 28th January 2026

Eve was extremely helpful and patient with me

Eve was extremely helpful and patient with me Reviewed on: 28th January 2026

Reply from Newbury Building Society Hi Madeline, we're glad to hear that you were happy with the service you received. We have passed on your feedback and Eve was delighted to hear it. Response date: 28th January 2026

Good mortgage experience

Very easy mortgage experience, good customer service and communication Reviewed on: 28th January 2026

Reply from Newbury Building Society Hi Thomas, thank you for your kind words, we really appreciate them! Response date: 28th January 2026

Mortgage renewal.

Mortgage renewal was simple clear and helpful. Advisor LISTENED and explained options available. Answered questions clearly and followed up on promised actions. Delighted with our mortgage choice. Reviewed on: 28th January 2026

Reply from Newbury Building Society Hi Keith, we're very glad that you were happy with the service you received and we appreciate you taking the time to leave feedback. Response date: 28th January 2026

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